FAQs
What are the primary responsibilities of the Administration Advisor in the Contact Centre?
The Administration Advisor is responsible for providing administrative support, managing communications, and ensuring smooth operations within the Contact Centre. Specific tasks may include handling inquiries, maintaining records, and assisting with scheduling.
What qualifications are required for this role?
Applicants typically need a relevant qualification in administration or a related field, along with experience in a contact centre or administrative role.
Is training provided for new hires?
Yes, comprehensive training is provided for new hires to ensure they are equipped with the necessary skills and knowledge to succeed in the role.
What are the working hours for this position?
The working hours may vary, but typically include both daytime and potentially some evening shifts to accommodate contact centre operations.
Are there opportunities for career advancement within the company?
Yes, the company encourages career development and offers opportunities for advancement based on performance and available positions.
What benefits are offered to employees in this role?
Benefits may include health insurance, paid time off, retirement plans, and other employee perks, as specified in the applicant information pack.
How does the application process work?
Interested candidates should submit their application as outlined in the applicant information pack, and qualified candidates will be contacted for interviews.
Is experience in a contact centre required for this position?
While experience in a contact centre is preferred, candidates who demonstrate strong administrative skills and customer service capabilities may also be considered.
Can I apply for this role if I am currently enrolled in school?
Yes, as long as you can meet the scheduling requirements and fulfill the responsibilities of the role, you are encouraged to apply.
How can I get more information about the role?
For more detailed information about the role, please refer to the attached Applicant information pack, which includes all relevant details.