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Administration / Service Support Manager

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Business, Operations & Strategy
  • London

AI generated summary

  • You must manage a team’s people, processes, and performance, prioritize tasks effectively, and provide cross-site support for a productive, high-quality service.
  • You will manage a team’s performance, plan and prioritize tasks, ensuring efficient, high-quality service delivery while fostering collaboration across sites.

Requirements

  • Manages the people, processes and performance of an administration or service support team within a specified service.
  • Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
  • Provides cross site support to enable co-operation within and amongst teams.

Responsibilities

  • Manages the people, processes and performance of an administration or service support team within a specified service.
  • Manages the planning and prioritization of the work associated with their team and organises all activities in order to achieve a cost effective, productive, high quality service.
  • Provides cross site support to enable co-operation within and amongst teams.

FAQs

What are the primary responsibilities of the Administration / Service Support Manager?

The primary responsibilities include managing administrative and scheduling functions, overseeing office systems, maintaining quality standards, enhancing patient experience, supporting workforce development, managing team performance, and collaborating on business cases for service growth.

What qualifications are necessary for this role?

Strong organisational and analytical skills are essential, along with experience in administrative or service support management, preferably within an NHS or similar healthcare environment.

Is there an opportunity for career development in this position?

Yes, there are opportunities for career development, and the organization actively supports the professional growth of its staff.

How does the role contribute to patient care?

The role ensures seamless patient care through effective management of administrative functions, enhances patient experience, and supports staff in delivering high-quality services.

Are flexible working options available?

Yes, the organization is committed to equal opportunities and considers applications to work flexibly, part-time, or as a job share.

Who can I contact for more information about the role?

You can contact Nick Spencer-Jones, the General Manager of General and Vascular Surgery, at nick.spencer-jones@nhs.net or by phone at 07908496303.

What values does the team embody?

The team embodies values of being expert, kind, collaborative, and aspirational.

Are there any benefits provided to staff?

Yes, benefits include career development opportunities, flexible working arrangements, a staff recognition scheme, and optional benefits like Cycle to Work, car lease schemes, and onsite leisure facility memberships.

St Mary’s, Hammersmith, Charing Cross, Queen Charlotte’s & Chelsea and the Western Eye hospitals in London

Science & Healthcare
Industry
10,001+
Employees
1823
Founded Year

Mission & Purpose

Imperial College Healthcare NHS Trust is one of the largest NHS trusts in England, providing acute and specialist healthcare services. It operates five hospitals in London, delivering a broad range of healthcare services, including world-class care in areas such as cardiology, cancer, and trauma. The Trust's mission is to improve the quality of life for patients by providing excellent healthcare, advancing medical knowledge through research, and training the next generation of healthcare professionals. Their purpose is to deliver the best possible care, driven by innovation and research.