FAQs
What are the main responsibilities of the Administrative Assistant in the clinical setting?
The main responsibilities include receiving and assessing reports from ophthalmologists, ensuring appropriate actions are taken, managing communication with patients and GP surgeries, performing general administrative duties, and liaising with other departments regarding treatment and follow-up of screening patients.
What communication tasks are expected from the Administrative Assistant?
The Administrative Assistant is expected to handle telephone inquiries from patients and GP surgeries, offer advice about attendance at screening clinics, communicate complex information to patients, and write letters addressing individual patient needs.
How does the role support patient appointments and follow-ups?
The role ensures appointment letters and results letters are sent within timely guidelines, follows up with patients who do not attend (DNA), and validates patient information to ensure they receive appropriate screening invitations.
What type of training and education is expected for this role?
The role includes participation in the local induction programme for new staff, undertaking training to meet national service specifications, attending relevant education and training sessions, and engaging in personal and professional development.
Are there opportunities for personal and professional development in this position?
Yes, there are opportunities for personal and professional development, including attending mandatory training, professional training, and study days as required.
What kind of administrative duties will the Administrative Assistant perform?
The Administrative Assistant will perform general administrative duties as determined by the Office Manager, implement policies, manage data entry from GP referrals, and assist with audits as required.
Does the role involve collaboration with other team members?
Yes, the role involves close collaboration with other administrators, retinal screeners, and administrative staff at various referral centers to ensure efficient service delivery.
Will the Administrative Assistant have any leadership responsibilities?
Yes, the Administrative Assistant is expected to act as a role model and advisor to less experienced staff and to provide guidance to retinal screeners during office duties.
How does the position contribute to data management and audits?
The position includes running data inquiries, extracting information for spreadsheets, identifying patients requiring annual recall, and assisting with audits as needed.
Is there flexibility in performing other duties within the role?
Yes, the job includes carrying out any reasonable duties as delegated or requested by the manager or supervisor, adapting to the changing needs of the service.