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Administrative Assistant - Safeguarding Children Team

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Hull University Teaching Hospitals NHS Trust

Sep 9

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Kingston upon Hull

AI generated summary

  • You need strong interpersonal skills, attention to detail, computer literacy, advanced typing skills, and the ability to handle sensitive information in a flexible, organized manner.
  • You will manage a busy workload, provide compassionate communication, maintain confidentiality, support the team, and handle sensitive information professionally.

Requirements

  • 1. The ideal candidate must have well developed interpersonal skills
  • 2. Be experienced in managing and prioritising their own workload within a busy department
  • 3. Demonstrate exceptional attention to detail
  • 4. The candidate must be willing to learn new skills and use their own initiative
  • 5. The successful candidate must possess a high standard of computer literacy
  • 6. A high level of confidentiality and professionalism is essential
  • 7. Be experienced in managing a busy workload
  • 8. Have a flexible approach to the workload
  • 9. Be able to deal with distressing and sensitive information
  • 10. The successful candidate will need to be organised, flexible and possess good administrative skills including Microsoft Word, Excel and Outlook
  • 11. Advanced typing skills with the use of medical terminology for clinical correspondence will be required within the role

Responsibilities

  • - Contributing to the development and delivery of a high quality administrative service tailored to meet the requirements of the Safeguarding Children Team, Named Doctor, Named Nurse, Named Midwife and other clinical staff.
  • - Managing a busy workload and demonstrating exceptional attention to detail.
  • - Having a flexible approach to the workload and being able to deal with distressing and sensitive information.
  • - Providing an efficient service welcoming visitors, dealing with enquiries as a first point of contact in person and on the telephone.
  • - Using tact and experience to reassure telephone callers that they will be dealt with professionally and by the most appropriate member of the team.
  • - Communicating clearly, concisely and with compassion with patients, other safeguarding partners, police and social care.
  • - Ensuring effective communication is maintained between members of the team taking personal responsibility to update and share information.
  • - Maintaining confidentiality at all times and being able to deal with sensitive and sometimes upsetting information.
  • - Actively supporting the Safeguarding Children Team in their role.
  • - Ensuring that urgent matters are brought to the attention of the appropriate person in a timely manner, reporting any problems or issues to senior staff and seeking clarification if unsure of procedure/s.
  • - Providing and receiving sensitive information with consideration and discretion whilst adhering to General Data Protection Regulations and Information Governance guidelines.
  • - Communicating clearly with external agencies and the team, adapting methods of communication to meet the needs of the situation.
  • - Overcoming barriers to understanding with patients, staff and other users of the service by using the most appropriate method of communication.
  • - Ensuring that either telephone or face to face interpretation services are booked where this is required.
  • - Liaising with colleagues as necessary to update/share sensitive and complex information.
  • - Providing support and assistance to other team members sharing administrative duties when required to achieve objectives.

FAQs

What is the job title for this position?

The job title is Administrative Assistant - Safeguarding Children Team.

Where is the post holder expected to work?

The post holder will be based at the Anlaby Suite within Hull Royal Infirmary but may be asked to work at other sites within the Trust.

Is this a full-time or part-time position?

This is a part-time substantive post.

What key skills are required for this role?

Candidates should have good organisational skills, computer literacy, advanced typing skills (including medical terminology), and exceptional attention to detail.

What type of experience is preferred for applicants?

Applicants should have well-developed interpersonal skills, experience in managing and prioritising their own workload within a busy department, and the ability to deal with distressing and sensitive information.

What are the main duties of the Administrative Assistant?

Duties include audio and touch typing, organizing and completing minutes for meetings, managing the Safeguarding Children email account, and contributing to the setting up and management of databases.

Is confidentiality important in this role?

Yes, a high level of confidentiality and professionalism is essential due to the sensitive nature of the information handled.

What kind of team will the post holder be working with?

The post holder will be working with a supportive team within the Safeguarding Children Team, which includes clinical staff such as Named Nurse, Named Midwife, and Named Doctor.

Are there opportunities for professional development in this role?

Yes, the successful candidate must be willing to learn new skills and use their own initiative, indicating opportunities for professional development.

What will be the main mode of communication required in this role?

Clear, concise, and compassionate communication will be essential, both verbally and in writing, and may involve liaising with external agencies and the wider safeguarding community.

Is experience in the NHS or healthcare setting preferred for this position?

The job description does not explicitly mention it, but experience in a healthcare setting may be beneficial given the nature of the work.

What might happen if a high volume of applications is received?

If a high volume of applications is received, the advert may be closed earlier than stated.

What is the Humber Health Partnership's objective?

The Humber Health Partnership aims to deliver world-class hospital and community services for the 1.65 million people it serves through a diverse and skilled workforce.

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Hull University Teaching Hospitals NHS Trust

We are now working as part of NHS Humber Health Partnership United by Compassion: Driving for Excellence

Science & Healthcare
Industry
5001-10,000
Employees
1999
Founded Year

Mission & Purpose

Hull University Teaching Hospitals NHS Trust, often referred to as Hull Hospitals, provides a wide range of healthcare services across Hull and East Yorkshire. Their mission is to deliver high-quality, patient-centered care through their hospitals, including Hull Royal Infirmary and Castle Hill Hospital. They aim to enhance health outcomes and patient experiences by combining excellent clinical care with cutting-edge research and education.