FAQs
What are the essential duties of the Administrative Support position?
The essential duties include actively soliciting business from existing customers, processing orders, handling customer complaints, filing and sorting paperwork, and performing other assigned duties to meet business needs.
What qualifications are required for this position?
The qualifications include a high school diploma or GED, one or more years of related experience or training in customer service, proficiency in 10 key by touch, and experience with Microsoft Office software, particularly Word and Excel.
What are the physical demands of the job?
The physical demands include regular exposure to wet and/or humid conditions, moving mechanical parts, extreme cold, risk of electrical shock, and a very loud working environment.
What type of work environment can I expect?
You can expect a loud working environment with possible exposure to extreme temperatures and wet conditions.
Does Shamrock Foods Company offer benefits?
Yes, Shamrock Foods offers a range of benefits including health insurance, a 401(k) Savings Plan, profit sharing, paid time off, and wellness programs.
Is Shamrock Foods Company an equal opportunity employer?
Yes, Shamrock Foods Company is an Equal Opportunity Employer and considers all qualified applicants without discrimination based on race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other basis protected by law.
How does Shamrock Foods treat its employees?
Shamrock Foods treats its associates like family and customers like friends, reflecting the company's commitment to a supportive work culture.
What skills are required for using the internal software systems?
Applicants should have experience with data entry, order processing, and order tracking using internal software systems, along with proficiency in creating and maintaining databases and documents using Microsoft Office software.
What should I do if I encounter customer complaints?
The role involves handling and researching customer complaints related to deliveries, product challenges, return requests, and pricing issues effectively.
Are there opportunities for professional development in this role?
Yes, the company offers incredible growth opportunities and continued education as part of its commitment to employee development.