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Administrator

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Marshall

Jan 23

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You must have customer service admin experience, work safely in a fast-paced environment, engage directly with customers, and possess strong IT skills.
  • You will handle calls, manage HR systems, support regional teams, log holidays, oversee payroll, monitor transactions, and ensure documentation is sent to customers efficiently.

Requirements

  • * Previous experience of working in a customer service administration environment.
  • * Experience of working to safe systems of work.
  • * Must be able to work in a fast paced, demanding customer environment.
  • * Previous experience of direct customer interaction
  • * High working level of IT Skills
  • * Depot based

Responsibilities

  • Provide updates to the regional manager when required
  • Feedback where improvements can be made or training may be required
  • Dealing with calls from internal and external customers in a professional manner
  • Support other regional colleagues when the need arises
  • Manage the administration of the HR system, this will include adding absence, holidays and keeping personal details up to date
  • Supporting the regional team to administer call out rotas
  • Logging all holidays in line with the colleagues entitlement
  • Manage the regional email inbox and delegate to the correct person or department
  • Ensure engineers time clocking’s are correctly added to the system and the authorising manger is made aware of any discrepancies prior to processing
  • Handle inbound and outbound calls to internal and external customers
  • Monitor the failed transactions in IFS and feedback to the engineer and lead engineer where corrective actions are required
  • Send customers documentation and certification when required to do so
  • Manage the payroll process, compile employee attendance records, and calculate hours worked each week from the employee timesheets. Submit information to Payroll every Monday morning as required.
  • Manage holiday for the region and provide holiday/ sick Forms and provide all documentation in a timely manner through the HR department.

FAQs

What are the primary responsibilities of the Administrator position?

The primary responsibilities include managing HR system administration, handling call out rotas, logging holidays, managing the regional email inbox, processing engineers' time clockings, handling customer calls, monitoring failed transactions, sending documentation to customers, managing payroll processes, and providing holiday/sick forms.

What skills are required for this Administrator role?

The required skills include effective communication, good time management, attention to detail, problem-solving abilities, proficiency in Microsoft Office packages, and the ability to work in a fast-paced, customer-driven environment.

Is previous experience in customer service administration necessary?

Yes, previous experience of working in a customer service administration environment is essential for this role.

Where is the Administrator position based?

The Administrator position is depot-based at the Bolton location.

What qualifications are preferred for this role?

While specific qualifications are not mentioned, previous experience in customer service administration and a high working level of IT skills are preferred.

How does the company ensure diversity and inclusion in hiring?

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace, providing consideration for employment without regard to various characteristics protected by law.

Is training provided for new employees in this position?

Yes, feedback on areas for improvement or required training is encouraged as part of the collaborative team environment.

What competencies are emphasized for success in this role?

Key competencies include integrity, planning, effective communication, problem-solving, relationship building, high attention to detail, and a positive can-do attitude.

Are there any additional requirements for this job?

The position may have additional local needs such as being onsite at the depot.

What is the work environment like for this role?

The work environment is described as pressurized, ever-changing, and customer-driven, requiring flexibility and the ability to manage multiple tasks.

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Marshall

Building extraordinary futures for our communities, our customers, our people and the planet.

Defence & Aerospace
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

With locations in the UK, Europe, Middle East, Canada and USA, the primary focus of the Marshall Aerospace business is the delivery of routine maintenance, modifications and repairs to the iconic Hercules C-130 transport aircraft. It provides a wide range of services including Maintenance, Repair and Overhaul, Technical Services and Support, Design Changes and Modifications and specialist Training for 18 C-130 operators across the globe.

Benefits

  • That’s why we offer a generous pension scheme, a comprehensive package of wellbeing support, life assurance, sickness benefit and health care options for all.

  • Our people work hard so we like them to take time away from the business, offering 27 days holiday (or equivalent) plus Bank Holidays with the option to buy more through our Reward Box flexible benefits platform.

  • We’ve created modern, flexible workspaces for when our people need to be in the office and support them in ensuring they have a safe and effective environment when working from home.

  • Our incredible teams give up their own time to support and fundraise for the good causes and charities that they feel passionate about, but we still like to give them a helping hand.

  • We provide a formal employee volunteering scheme, flexible working patterns and even grants through our employee-led, company funded Marshall Community Fund.