FAQs
What is the job title for this position?
The job title is Administrator.
Where is the job located?
The job is based at the office in Bedford, MK44 3JZ.
What is the main purpose of the Administrator position?
The main purpose of the Administrator position is to serve as the first point of contact for Copart members, ensuring high quality and member satisfaction within the Member Services Team.
What are the primary responsibilities of the Member Services Administrators?
Primary responsibilities include managing incoming calls, processing member applications, handling sensitive information, completing membership registration and renewal processes, communicating with members, assisting with account queries, managing difficult conversations, and providing excellent customer service.
What essential skills are required for this role?
Essential skills include excellent customer service skills, the ability to handle complaints professionally, a passion for helping others, confidence in managing calls, and the ability to multitask to meet performance indicators.
Are there any desirable skills or experiences for this position?
Desirable skills and experiences include proficiency in Microsoft Office (Excel, Word, Outlook, Teams), previous experience in administration or sales, experience with telephone payments, an understanding of data protection, and the ability to speak another language (such as Polish, Spanish, Greek, or Turkish).
What are the working hours for this role?
The working hours are Monday to Friday.
What benefits does the company offer?
Benefits include 23 days of holiday plus bank holidays, an additional day for personal celebration, a paid day for volunteering, Medicash cover, a contributory workplace pension plan, life assurance cover, the ability to purchase shares in the company at a discounted rate, and access to exclusive deals and discounts.
Does Copart promote diversity in hiring?
Yes, Copart is an equal opportunity employer and proudly hires a diverse workforce. Discrimination is expressly forbidden, and all applications are welcomed.