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Administrator, Cust Service

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StandardAero

1mo ago

  • Job
    Full-time
    Entry Level
  • Springfield

AI generated summary

  • You need a high school diploma, strong communication and problem-solving skills, teamwork experience, cultural sensitivity, tech proficiency, and knowledge of production and compliance.
  • You will process orders, maintain customer communication, generate reports, manage work orders, assist project managers, and handle inquiries while ensuring adherence to quality and safety standards.

Requirements

  • Highschool diploma or equivalent to high school completion with specialized training.
  • Communicates effectively with customers (both internal and external), demonstrating effective use of written, verbal, non-verbal, and active listening skills, employing relevant knowledge, skills, and judgment to achieve organizational goals.
  • Strong planning, organizational, analytical, decision making and problem solving skills.
  • Strong interpersonal and teamwork skills that include demonstrated experience with negotiation, conflict resolution and customer service.
  • Experience working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices.
  • A commitment to professional practice and continuous professional improvement.
  • Working knowledge of company instructions and export compliance.
  • Thorough knowledge of production management, inventory purchasing and sales/marketing computer information systems.
  • Working knowledge of PC's in the current company operating system environment including the use of Microsoft Office productivity software with the ability to adapt to changes in technology.
  • Knowledge of products/engines/propellers/accessories in respective business unit/site and technical skills appropriate to role.

Responsibilities

  • Receives, processes and verifies component/module/accessory induction information and/or customer orders for purchases using company systems and customer purchase orders to verify the accuracy of information/orders.
  • Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members for the BU/site.
  • Prepares, generates and distributes reports, order acknowledgments, estimates and invoices as required.
  • Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel.
  • Provides a close liaison role with service engineers, operations, logistics and materials.
  • Acts as a liaison between the customer and production operations regarding expected completion dates, tracing and expediting shipments as needed.
  • Reviews and coordinates all contract/transaction work for the business unit/site, ensuring both parties adhere to the terms of the contract/agreement.
  • Maintains data in the Customer Relationship Management (CRM) or SalesForce.com (SFDC) database.
  • Creates the work order production books required for aircraft maintenance.
  • Maintain/correct/change job card items as requested.
  • Manages documents as per company, customer, and regulatory standards and process.
  • Assures required information is entered into the appropriate computer system (internal and external).
  • Performs assigned system maintenance to various electronic files.
  • Projects a positive image in representing the corporation to clients and the community; hosts and coordinates customer visits as needed.
  • Helps with covering the front desk duties during scheduled breaks and when needed.
  • Assists Customer Project Managers with jobcard generation.
  • Manages personal workload and time, adapting to change and adjusting to changing demands of the workplace.
  • Receives, evaluates and answers customer, internal organization or sales force inquiries regarding a variety of order-related or service issues.
  • Assists with the settlement of customer complaints.
  • Responsible for observing and reporting any issues or concerns in support of the company-wide quality, environmental and Safety Management System [SMS] policies.
  • Carries out additional projects as assigned.

FAQs

What are the primary responsibilities of the Customer Service Administrator?

The primary responsibilities include processing customer orders, ensuring customer requirements are communicated, preparing reports and invoices, serving as a liaison between customers and production, maintaining data in CRM systems, and managing service-related inquiries.

What qualifications are required for this position?

A high school diploma or equivalent with specialized training is required, along with strong communication, planning, and organizational skills, and experience in a culturally diverse environment.

What skills are essential for success in this role?

Essential skills include effective communication (written and verbal), strong planning and organizational abilities, analytical and problem-solving skills, interpersonal and teamwork skills, and proficiency in Microsoft Office and company computer systems.

Are there opportunities for professional development?

Yes, the company provides learning and training opportunities to support continuous professional improvement.

What kind of benefits do employees receive?

Employees receive comprehensive healthcare, a 401(k) plan with company matching, paid time off starting on day one, bonus opportunities, flexible spending accounts, short- and long-term disability insurance, and life insurance.

Is there a focus on teamwork in this position?

Yes, strong interpersonal and teamwork skills are highly valued, and collaboration with other team members and departments is essential for fulfilling customer needs.

Will I need to travel for this job?

The job description does not specify travel requirements; however, the role may involve hosting and coordinating customer visits.

How does this position support customer needs?

The Customer Service Administrator advocates for customer needs by ensuring that their requirements are understood, documented, and communicated to the appropriate teams, and by addressing service inquiries and complaints.

Can I expect a fast-paced work environment?

Yes, candidates should be prepared to manage their workload in a dynamic environment that may involve adapting to changing demands.

What type of software will I be using in this role?

The position involves working with Customer Relationship Management (CRM) systems, SalesForce.com (SFDC), and Microsoft Office productivity software.

StandardAero

Setting a higher standard for aviation MRO services and support

Manufacturing & Electronics
Industry
5001-10,000
Employees
1911
Founded Year

Mission & Purpose

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. We offer extensive MRO services and custom solutions for business aviation, commercial aviation, military and industrial power customers. Nearly 7,500 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. We’ve solved some of the biggest aviation challenges through ingenuity, teamwork, and collaboration. Our culture is built on respect, open communication, and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources, and training to help our team achieve their career goals. Join StandardAero and help us raise the standard of excellence in aviation repair and maintenance!