Administrator, HR Support - CO

Nutrien

2mo ago

Job
Full-time
Junior Level
Customer Relations
People, HR & Administration
Loveland

AI generated summary

You should have a high school diploma or equivalent, HR support experience, strong communication skills, customer-centric focus, adaptability, strong attention to detail, and proficiency in Microsoft Office 365 and HR systems.
You will manage HR data entries, respond to inquiries, ensure data integrity, support audits, enhance customer service, and contribute to continuous improvement while maintaining confidentiality.

Requirements

High School diploma, associate degree or equivalent.
1 year HR Support Services-Administrative experience preferred or similar work experience.
Experience with Canadian and/or US HR data, business rules and legislative requirements, and good understanding of State/Province pay regulations.
Excellent interpersonal and communication skills; comfortable working with multiple functions and in a multi-tasking, deadline oriented, team environment; including the ability to write clearly and succinctly in a variety of communication settings and styles.
Ability to build strong relationships with customers, improving customer satisfaction, and ultimately driving loyalty and retention.
Customer-centric orientation; understanding customer behaviors, desires, and feedback to create products, services, and experiences that resonate with them.
Solution-oriented with demonstrated ability to collaborate and build strong relationships with key stakeholders, peers, and team members.
Ability to troubleshoot and solve a variety of employee transactions in all our systems.
Adaptability and patience with change, training, and case ambiguity.
Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
Proficient in Microsoft Office 365, SAP, SuccessFactors (myHR), Workforce, EZL, SharePoint and ServiceNow - Experience Preferred.
Demonstrate self-motivation, analytical, problem-solving skills, and initiative to achieve desired outcomes.
Ability to manage multiple pieces of work simultaneously with strong results and goal orientation.
Willingness to continuously improve the performance of both one-self and the HRSC through continuous learning and self-development.
Ability to be flexible in terms of working schedule, potential requirement to work overtime or weekends during peak activity periods.
Ability to work in an open plan corporate office environment.

Responsibilities

Build strong relationships with all HR representatives, leaders, colleagues, and employees to strengthen and enhance the trust-based partnership within the organization.
Process high volumes of data transactions to support a variety of stakeholders.
Enter information from various sources, such as paper documents, spreadsheets, or digital forms, into databases or software systems.
Respond to inquiries from Employees, Supervisors and HR colleagues in relation to HR or Payroll policies and processes, whether received via telephone or through the case management system.
Perform all job-event HR transactional and data changes ensuring that the data entered is accurate and free from errors by cross-checking it against all resource documents or sources.
Organize and categorize data for easy retrieval and analysis, often creating and maintaining files and records.
Perform regular audits and checks on the data to ensure its integrity and reliability over time.
Work with internal subject matter experts (SME’s) and other departments to resolve questions and processing issues.
Adhere to established protocols and effectively utilize the case management system (ServiceNow) to ensure high case quality, enhance customer satisfaction, and maintain accurate case metrics.
Deliver outstanding customer service to employees within our diverse organization who are looking for additional information related to HR services or appropriately redirecting their inquiries.
Investigate and identify solutions for any data issues that are hindering replication or leading to payroll errors. Record errors and data solutions in our knowledge base reference document for future situations. This will facilitate troubleshooting and help identify patterns to determine root causes more effectively.
Achieve mastery of HRSC knowledge by engaging in cross training activities to up skill your ongoing personal knowledge and experience of all areas within the HRSC group.
Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations.
Contribute to the ongoing development and continuous improvement initiatives within the HRSC by engaging in activities like reviewing and updating process documentation and refining team practices.
Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies.
Safeguard employee privacy, including confidentiality and protection of sensitive information.
Participate in HRSC projects or support other HR colleagues as required.

FAQs

Do we support remote work?

This position requires employees to be on-site at our corporate office in Calgary, Loveland, or Saskatoon, so remote work is not supported.

What are the educational requirements for the Administrator, HR Support position?

A high school diploma, associate degree, or equivalent is required for this position.

Is prior HR experience necessary for this role?

While 1 year of HR Support Services-Administrative experience or similar work experience is preferred, it is not mandatory.

What skills are essential for this position?

Excellent interpersonal and communication skills, attention to detail, adaptability, and proficiency in Microsoft Office 365 and HR systems are essential for this role.

What is the salary range for this position?

The estimated salary range for the Administrator, HR Support role in Loveland, Colorado is between $53,900 and $100,100 annually.

What benefits are offered with this position?

The benefits package includes comprehensive medical, dental, vision coverage, life insurance, disability coverage, paid vacation, sick days, holidays, and a retirement program with employer matching contributions.

Will I need to undergo a background check?

Yes, candidates will be required to undergo a background check as part of the hiring process.

How does the application process work?

The application process consists of submitting an application, followed by resume review, pre-screen/interview, offer, pre-employment conditions, and finally, onboarding at Nutrien.

What is the work environment like?

The position is based in an open plan corporate office environment, requiring collaboration and interaction with colleagues.

Are there opportunities for professional development?

Yes, there are opportunities for continuous learning and self-development, contributing to both personal growth and the improvement of the HR Support Center.

Nutrien

Science & Healthcare

Industry

10,001+

Employees

2018

Founded Year

Mission & Purpose

If you're interested in a career path with a global leader in sustainable agriculture, then Nutrien just might be the right fit for you. At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day. Nutrien is a leading provider of agricultural products, services, and solutions. With nearly 24,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world’s largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally. We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion. We invest in our people through education, training, mentoring, and career development planning. We offer competitive salaries, great benefits, and a collaborative and purpose-driven work environment. Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.