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Administrator Typist - Knutsford Fertility Centre

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Liverpool Women's NHS Foundation Trust

Sep 9

  • Job
    Full-time
    Junior Level
  • Chester

AI generated summary

  • You must provide excellent customer service, manage appointments, assist patients, register files, maintain records, and flexibly cover shifts including weekends and holidays as needed.
  • You will provide customer service, schedule appointments, manage patient files, handle communications, maintain filing systems, assist with phone inquiries, and cover team duties as needed.

Requirements

  • - Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers, and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times.
  • - Undertake booking and scheduling of all patient clinic appointments within the Hewitt Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged e.g. private / NHS, Andrology.
  • - Arrange all communication to new patients.
  • - Assist with the provision of a telephone answering service for patients who contact the clinical team directly ensuring the patient is passed to the relevant service or provided with the necessary advice and guidance exercising the necessary judgement when dealing with enquiries.
  • - Register and prepare patient files for all NHS and private patients, including Transport and Satellite patients, entering demographic data on Meditech and IDEAS.
  • - Distribute or file patient information coming into the Reception/Administration office as required.
  • - Help maintain the Hewitt Centres case note filing system and ensure all notes are correctly tracked within, into and out of the reception office.
  • - Help manage a cancellation list for clinic appointments.
  • - Work flexibly to cover the hours of operation including weekends and Bank holidays if required.
  • - Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team.

Responsibilities

  • - Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers, and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times.
  • - Undertake booking and scheduling of all patient clinic appointments within the Hewitt Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged e.g. private / NHS, Andrology.
  • - Arrange all communication to new patients.
  • - Assist with the provision of a telephone answering service for patients who contact the clinical team directly ensuring the patient is passed to the relevant service or provided with the necessary advice and guidance exercising the necessary judgement when dealing with enquiries.
  • - Register and prepare patient files for all NHS and private patients, including Transport and Satellite patients, entering demographic data on Meditech and IDEAS.
  • - Distribute or file patient information coming into the Reception/Administration office as required.
  • - Help maintain the Hewitt Centres case note filing system and ensure all notes are correctly tracked within, into and out of the reception office.
  • - Help manage a cancellation list for clinic appointments.
  • - Work flexibly to cover the hours of operation including weekends and Bank holidays if required.
  • - Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team.

FAQs

What is the main role of an Administrator Typist at the Knutsford Fertility Centre?

The main role involves delivering high levels of customer service, managing patient bookings, scheduling appointments, and maintaining patient confidentiality and dignity within the facility.

What are the responsibilities regarding patient appointments?

Responsibilities include booking and scheduling patient clinic appointments, communicating appointment details to patients, and managing a cancellation list for clinic appointments.

How are patient details managed in the system?

Patient files are registered and prepared for both NHS and private patients by entering demographic data into Meditech and IDEAS.

Is there a requirement to cover additional shifts?

Yes, there is a requirement to work flexibly, including covering hours of operation on weekends and Bank holidays if needed.

What kind of communication is required with new patients?

Communication with new patients includes arranging all necessary information and guidance about their treatment or service once they register.

How does the Administrator Typist handle patient inquiries?

The Administrator Typist assists in the telephone answering service, ensuring patients are directed to the relevant service or provided with the necessary advice and guidance.

What systems are used for tracking patient case notes?

The Hewitt Centre utilizes a case note filing system to track patient notes coming in and out of the reception office.

Will there be opportunities to assist other administrative team members?

Yes, the role may involve undertaking additional duties as needed and providing cover for other members of the booking and scheduling team.

Are confidentiality and sensitivity important in this position?

Yes, maintaining confidentiality, sensitivity, and dignity in all patient interactions is a crucial aspect of this role.

Is experience in a medical setting necessary for this position?

While experience in a medical setting may be beneficial, the job description does not explicitly state it as a requirement. Training may be provided.

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Liverpool Women's NHS Foundation Trust

The best people, giving the safest care, providing outstanding experiences

Science & Healthcare
Industry
1001-5000
Employees
1995
Founded Year

Mission & Purpose

Liverpool Women's NHS Foundation Trust specializes in women's health services, including maternity, gynecology, and neonatal care. Their mission is to provide high-quality, compassionate care tailored to the needs of women and their families. They aim to advance healthcare through excellence in clinical care, research, and education, ensuring the best possible outcomes and experiences for their patients.