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Advisor, Technical Support, Sydney Digital Technology

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Caisse de dépôt et placement du Québec (CDPQ)

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Sydney

AI generated summary

  • You should have strong customer service skills, 5+ years as a desktop technician, proficiency in Windows and Office 365, problem-solving abilities, and be an Australian citizen or resident.
  • You will handle user incidents, resolve tech issues, install and maintain systems, document processes, provide training, support onboarding, and escalate high-priority concerns.

Requirements

  • Strong customer service skills with excellent interpersonal qualities
  • Minimum 5 years of experience as a desktop technician
  • Understanding of the reality of international support
  • Proficiency in English, both spoken and written
  • Ability to work under pressure
  • Strong problem-solving skills
  • Excellent knowledge of Windows, Office 365 (MacOS is an asset)
  • Organizational and responsibility skills, team spirit
  • Ability to install and move computer equipment as needed
  • Australian citizen or Permanent Resident preferred

Responsibilities

  • Ensure contact with users regarding their incidents
  • Analyze requests, diagnose and resolve software and hardware issues
  • Proactively follow up on requests and ensure communication with users
  • Install, configure, maintain, and relocate computers and peripherals
  • Participate in production deployments according to established standards
  • Document the problem resolution process for each intervention
  • Document installation and repair procedures
  • Participate in tasks related to various projects associated with the workstation
  • Provide basic training on tools
  • Provide on-call support outside of office hours
  • Follow up with suppliers for various initiatives
  • Act as the first point of contact for service requests related to equipment, software, applications, and network issues/Escalate high-priority issues to the director
  • Provide training and first-level technical support for all major business applications used by CDPQ employees
  • Responsible for IT onboarding of new hires and departures

FAQs

What is the primary role of the Advisor, Technical Support at CDPQ?

The primary role of the Advisor, Technical Support is to provide support, maintenance, and troubleshooting for computers, peripherals, and software, while ensuring effective communication with users in the Sydney office and other Asia-Pacific offices.

What qualifications are required for this position?

Candidates are expected to have a minimum of 5 years of experience as a desktop technician, strong customer service skills, proficiency in Windows and Office 365, and good problem-solving abilities.

What kind of projects will the Advisor, Technical Support participate in?

The advisor will participate in various tasks related to projects associated with the workstation, including production deployments and documentation of installation and repair procedures.

Is there a requirement for on-call support?

Yes, the Advisor will be required to provide on-call support outside of regular office hours.

What languages are required for this position?

Proficiency in English, both spoken and written, is required for this position.

Is there any specific location requirement for applicants?

Preference will be given to Australian citizens or Permanent Residents for this position.

What skills are emphasized in this job position?

Key skills include strong customer service abilities, organizational skills, ease of communication, initiative, and the ability to work under pressure.

What does CDPQ value in their employees?

CDPQ values ambition, accountability, openness, collaboration, team spirit, and the ability to simplify proposed solutions.

What type of training will be provided in this role?

The advisor will provide basic training on tools used by CDPQ and first-level technical support for major business applications.

Does CDPQ support diversity in hiring?

Yes, CDPQ is committed to promoting equity, diversity, and inclusion and encourages applications from women, visible/ethnic minorities, Indigenous people, and individuals with disabilities.

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Caisse de dépôt et placement du Québec (CDPQ)

1001-5000
Employees
1965
Founded Year

Mission & Purpose

At CDPQ, we invest constructively to generate sustainable returns over the long term. As a global investment group managing funds for public retirement and insurance plans, we work alongside our partners to build enterprises that drive performance and progress. We are active in the major financial markets, private equity, infrastructure, real estate and private debt. As of December 31, 2023, CDPQ’s net assets totalled $434BN CAD CDPQ is a registered trademark owned by Caisse de dépôt et placement du Québec and licensed for use by its subsidiaries.