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Analytics Client Service Analyst

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MSCI Inc.

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Manila

AI generated summary

  • You must be a motivated self-starter with strong analytic skills, keen attention to detail, and the ability to communicate complex ideas effectively across diverse cultures in the finance sector.
  • You will maintain user accounts, resolve client queries, build relationships, share product info, and learn about various financial analytics and risk management tools.

Requirements

  • A self-starter who is highly motivated, and can work individually and within a team
  • Strong interest in the financial investment process and familiar with international financial institutions and global financial markets
  • Strong analytic, quantitative, and problem-solving skills
  • Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines, and keen attention to details
  • Ability to comprehend, simplify and communicate complex concepts or methodologies verbally and in writing via the English language to clients and internal stakeholders
  • Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line
  • Ability to develop value-added contributions to both internal and external clients

Responsibilities

  • Learn and understand our application tool’s user account maintenance and functionalities
  • Learn and understand the various market and financial portfolio and risk management concepts used in our application tools
  • Assist the team with day-to-day query allocation and satisfactory resolution of operational, data and intermediate analytics client queries using combined knowledge of BarraOne/BPM/Risk Manager, financial quantitative tools, market and financial risk methodologies and other risk management concepts
  • Participate in developing client relationships through proactive follow up on issues raised by clients
  • Maintain relationships by ensuring relevant product information is shared with clients
  • Provide client feedback to the Coverage, Product Management, Research, and Production groups
  • Learn and understand on all product lines which include all levels of Analytics products (BarraOne/BPM/Risk Manager) and Level 0 of Index, ESG, and Real Asset products

FAQs

What is the main focus of the Analytics Client Service Analyst role?

The main focus of the Analytics Client Service Analyst role is to build and maintain client relationships while providing support for complex analytical and financial queries related to MSCI's portfolio and risk management products.

What kind of clients will an Analytics Client Service Analyst work with?

An Analytics Client Service Analyst will work with various institutional clients, including hedge funds, asset managers, sovereign wealth funds, and companies managing pension plans.

What are the key responsibilities of this role?

Key responsibilities include understanding application tools, assisting with client queries, developing client relationships, providing product information, and ensuring client feedback is communicated to relevant teams.

What skills and experience are required for this position?

Required skills include being a self-starter, having strong analytical and problem-solving abilities, familiarity with financial investment processes, and the ability to communicate complex concepts clearly.

Is travel required for this position?

Yes, occasional travel may be required for on-site presentations or training sessions.

What benefits does MSCI offer to employees?

MSCI offers transparent compensation, comprehensive employee benefits, flexible working arrangements, a culture of high performance and innovation, and access to learning and development opportunities.

Where is the office located for this job?

The office for the Analytics Client Service Analyst position is located in Makati City, Manila, Philippines.

Can I apply online for this position?

Yes, interested candidates can apply online by submitting a CV that highlights relevant skills and experience.

What does the recruitment process entail?

The recruitment process includes applying online, talking to a recruiter, interviewing with the team, and making a decision based on the offer provided.

Is MSCI committed to diversity and inclusion?

Yes, MSCI is committed to diversifying its workforce and fostering an inclusive environment through various Employee Resource Groups.

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MSCI Inc.

Finance
Industry
1001-5000
Employees

Mission & Purpose

MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.