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Application Analyst

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  • Job
    Full-time
    Mid Level
  • Greenwood Village

Requirements

  • Education and Experience:
  • Bachelor's degree in computer science, Information Systems, or equivalent work experience
  • Three or more years' experience in technical support and/or applications support in a medium to large enterprise or transferrable experience
  • Experience in fast-growing organizations and the associated pace of change

Responsibilities

  • - Collaborate with our partners to align solutions with our business objectives, acting as the voice of the customer in driving product improvements and new developments.
  • - Stay updated with the latest industry trends by attending conferences, conducting research, and engaging with vendors.
  • - Support our solutions outside regular working hours when necessary, ensuring seamless operations and minimal downtime.
  • - Coordinate enhancements, upgrades, and data conversions for multiple business groups, serving the overall enterprise by tailoring solutions to meet varying needs.
  • - Identify and manage incidents, events, and problems, with the ability to escalate issues to vendor partners as needed.
  • - Provide invaluable end-user training, whether through structured sessions or on-demand assistance.
  • - Maintain crucial documentation, including knowledge base articles, known defects lists, and release notes, to keep our environment running smoothly.
  • - Provide excellent customer service and support for end-users.
  • - Participate in the evaluation and testing of new applications, helping to shape our technology landscape and drive innovation.

FAQs

What are the main responsibilities of the Application Analyst role?

The main responsibilities include troubleshooting web and enterprise applications, collaborating with partners to align solutions with business objectives, coordinating enhancements and upgrades, providing end-user training, maintaining documentation, and participating in the evaluation and testing of new applications.

What qualifications do I need to apply for this position?

You need a Bachelor’s degree in computer science, Information Systems, or equivalent work experience, along with three or more years of experience in technical support and/or applications support in a medium to large enterprise.

Is prior experience in fast-growing organizations required for this role?

Yes, experience in fast-growing organizations and the associated pace of change is preferred for this role.

What type of training will be provided to end-users?

Training will be provided through structured sessions as well as on-demand assistance to ensure users are comfortable with the applications.

Will I have the opportunity to stay updated on industry trends?

Yes, you will have the opportunity to stay updated on industry trends by attending conferences, conducting research, and engaging with vendors.

How does the company handle issues that need to be escalated to vendor partners?

The Application Analyst will have the ability to proactively identify and manage incidents and events, and will escalate issues to vendor partners as needed to ensure they are resolved.

Are there any requirements regarding background checks or drug screening?

Yes, applicants must be able to pass a background check and a pre-employment drug screen, in compliance with federal, state, and local laws.

Does First Onsite provide equal employment opportunities?

Yes, First Onsite provides equal employment opportunities and prohibits discrimination and harassment of any type.

Can I submit my resume through a third-party recruitment agency?

No, third-party resume submissions are not accepted. Any resume submitted will be considered the property of the company, and they will not be liable to pay a placement fee.

Will this job require me to work outside regular hours?

Yes, you may need to support solutions outside regular working hours if necessary to ensure seamless operations and minimal downtime.

24/7 Emergency Property Restoration Services Across North America

Engineering & Construction
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

We are FIRST ONSITE, a leading disaster restoration and property reconstruction company serving North America and beyond. We offer comprehensive, coast-to-coast coverage and service across all 50 United States and Canada, with the equipment, technology and expertise to respond to disasters of all kinds. We’re proud to provide expert planning, remediation, restoration and reconstruction services for essential industries of every kind: including healthcare, education, retail, residential and more. 24/7 Emergency Response, No Matter What In an emergency, every second counts, so our team of professionals is always ready to rapidly respond. With 24/7 emergency service, 365 days a year, your call for help is our call to action. Our speed and efficiency is paired with an unwavering commitment to safety, so we can reduce business interruption and downtime, while getting you back to normalcy as quickly as possible. Personalized Service Meets National Resources Our client partners experience the best of both worlds when they team up with us: direct, local service and a fully customized approach, backed by the power of our national-scale resources. Our team’s unique scalability and robust offerings means we can power our partners through any challenge that come your way—whenever, wherever and whatever it takes. Our Human-Powered Difference Our speed, scope and scale are unmatched, but it’s our people that make the real difference—we like to call it our human-power. Our company is purpose-driven and values-led, and that comes through in how we work with you and with one another. As your dedicated partner, we’re committed to going the extra mile to provide the best possible service. Acting with urgency and accountability, our team of professionals is dedicated to doing the right thing, always. It’s our goal to be so responsive, capable, efficient and supportive that we are the only partner our clients ever need. Together, we will help you Restore,