FAQs
What are the main responsibilities of the Application Support role?
The main responsibilities include client handling, understanding ticket requirements, performing corrective actions, engaging in production support-related activities, and owning application level 3 support tasks.
What tools should I be familiar with for this job?
You should be familiar with production support specific tools such as AppDynamics, Splunk, Logic Monitor, Grafana, Datadog for monitoring; ServiceNow, Jira, BMC Remedy for issue tracking; and Confluence or any repository for knowledge management.
Is programming experience required for this position?
Yes, a good understanding of SQL and any programming language is required.
What kind of experience is preferred for this role?
Experience in the insurance domain is considered a plus.
What qualities are necessary for success in this role?
Strong communication skills, analytical skills, the ability to work independently, and the willingness to take ownership of tasks are essential qualities.
What is the team environment like at Virtusa?
Virtusa values collaboration and team environments, fostering new ideas and excellence among its employees.
Is there an opportunity for professional development at Virtusa?
Yes, Virtusa is dedicated to the professional and personal development of its team members, providing exciting projects and opportunities for growth.
How does Virtusa approach diversity and inclusion?
Virtusa is committed to equal opportunity for all and does not discriminate based on race, religion, gender, or other protected categories; all employment decisions are based on qualifications and business needs.
Is there a need for hands-on experience in production support projects?
Yes, strong hands-on experience in production support projects is required for this role.
Are there opportunities for working on state-of-the-art technologies at Virtusa?
Yes, employees at Virtusa have opportunities to work with state-of-the-art technologies throughout their careers.