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Application Support Analyst

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Version 1

Aug 17

Applications are closed

  • Job
    Full-time
    Junior Level
  • Dublin
    Remote

Requirements

  • Minimum 2 years’ experience in an applications management, support or development role
  • 3rd Level technology Degree or equivalent preferable
  • Demonstrable analytical and problem-solving skills
  • Experience installing, configuring, monitoring, maintaining and troubleshooting proprietary, legacy and 3rd party applications or services
  • Working knowledge of Networks, Cloud & Business Applications including Office 365, SharePoint 365, and Microsoft Azure
  • Good working knowledge of reporting technologies (e.g. Power BI, Tableau)
  • An understanding of relational databases and a good command of SQL
  • Incident, Problem and Change Management experience
  • Experience supporting application software with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical problems
  • Customer Facing Technical Support Experience
  • Applications administration and troubleshooting
  • Familiarity of database technologies (e.g. Oracle, MS SQL Server)
  • Experience with Microsoft Windows/Windows Server
  • Experience in Java is essential
  • Experience of Unix, HTML, Web Services
  • Scripting and automation experience (e.g. SQL, PowerShell, .NET)
  • ITIL Foundation qualification preferred
  • Knowledge of the key architecture concepts used to support business applications including IIS web architecture, application, batch and database servers
  • Experience in the Software Development Lifecycle
  • Experience with Software development and support methodologies (e.g. Agile, DevOps)
  • Experience with Middleware application software including (e.g. Websphere/Weblogic, IIS, Tomcat)
  • Experience in additional technologies required: Angular, HA Proxy, Docker, Ingres, Chef, Git

Responsibilities

  • Troubleshooting incidents and problems to resolution, maintaining the highest levels of customer satisfaction
  • Access and Account Management for IT systems
  • Proactive monitoring of systems, responding to alerts and scheduling of preventative maintenance and corrective work
  • Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment
  • Responsible for the management of software releases, ensuring planned change is deployed in accordance with the Change Management process and scheduled appropriately
  • Responsible for writing effective support documentation and standard operating procedures and maintains all IT Operations process and procedure documentation accordingly
  • Be a focal point to resolve day-to-day user and application incidents and service requests and manage their resolution or escalation in a timely & effective manner
  • Assist in the development and generation of training, support and knowledge management materials
  • Offer guidance and best practice to ensure IT applications and services are operating optimally
  • Provide IT support input in the selection and development of tooling and process development in line with changing business requirements
  • Manage small/medium projects/work activities or sections of larger projects and interact with stakeholders to ensure business requirements are met
  • Participate in the delivery and complete transition of new IT applications and services in line with service acceptance criteria
  • Contribute to Disaster Recovery and Business Continuity planning, maintenance and support
  • Partake in on call support and maintenance rota where required
  • Partake in a weekly support rota covering non-core hours where required
  • Partake in out of hours support and maintenance where required

FAQs

What is the minimum experience required for the Application Support Analyst role?

The minimum experience required is 2 years in an applications management, support, or development role.

Is a specific educational background required for this position?

A 3rd Level technology degree or equivalent is preferable.

What technologies should I be familiar with for this job?

You should have a working knowledge of Networks, Cloud & Business Applications including Office 365, SharePoint 365, and Microsoft Azure, as well as familiarity with database technologies like Oracle and MS SQL Server.

Is experience in Java important for this role?

Yes, experience in Java is essential.

What type of support experience is required for this position?

Customer-facing technical support experience is required, along with experience supporting application software.

Will I need to manage any projects in this role?

Yes, you will be responsible for managing small/medium projects or sections of larger projects and interacting with stakeholders to ensure business requirements are met.

Is there an on-call support requirement for this position?

Yes, there is a requirement to partake in the on-call support and maintenance rota when needed.

What benefits do employees receive at Version 1?

Employees receive a comprehensive benefits package that includes profit sharing, strong career progression, flexible working arrangements, financial wellbeing initiatives, and wellness programs, among others.

Is ITIL certification preferred for this role?

Yes, an ITIL Foundation qualification is preferred.

Will I receive training and development support at Version 1?

Yes, you will benefit from educational assistance, incentivised certifications, and mentorship coaching for professional growth.

Ready to modernise, transform and accelerate your IT?

Consulting
Industry
1001-5000
Employees
1996
Founded Year

Mission & Purpose

Version 1 proves that IT can make a real difference to our customers'​ businesses. We are trusted by global brands to deliver IT services and solutions which drive customer success. Our 3000+ strong team works closely with our technology partners to provide independent advice that helps our customers navigate the rapidly changing world of IT. Our greatest strength is balance in our efforts to achieve Customer Success, Empowered People and a Strong Organisation, underpinned by the commitment to our values. We believe this is what makes Version 1 different and more importantly, our customers agree.

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