Application Support Developer

NHS Business Services Authority

Sep 10

Job
Full-time
Mid & Senior Level
Newcastle

AI generated summary

You should evaluate requirements, develop applications, support services, manage incidents, enhance skills, collaborate effectively, mentor others, understand KPIs, and stay updated on technology.
You will analyze requirements, develop applications, support services, manage incidents, mentor colleagues, and ensure quality and compliance while promoting safety and diversity.

Requirements

Specialist skills
1. Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services
2. Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements
3. Developing and delivering features and benefits into applications to support continuous improvements to applications and services
4. Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services
5. Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner
6. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs
7. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice
8. Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences
9. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines
10. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities
11. Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives
Staff
12. Support relevant recruitment and selection in line with organisational processes
13. Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team
Financial Management
14. Maintain an awareness of financial and personal implications in the use of a range of resources
Relationship Management
15. Engaging in partnership working with other individuals, groups and agencies
Information Management
16. Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards

Responsibilities

- Evaluating, analysing, and interpreting requirements across a range of work to inform development of applications and services
- Applying the appropriate methods and procedures throughout the full development lifecycle in accordance with IT standards and customer requirements
- Developing and delivering features and benefits into applications to support continuous improvements to applications and services
- Monitoring and supporting the efficient and effective running of bespoke services, third-party applications and configurable of the shelf products (CoTS) and services
- Using incident, problem, request and change management processes and systems to support the successful implementation of system enhancements and fault resolutions, in a timely manner
- Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet changing needs
- Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice
- Communicating complex information effectively across a wide range of people and levels of understanding, including both technical and non-technical audiences
- Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines
- Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities
- Keeping abreast of new and emerging technologies and standards to support innovative and creative delivery of business objectives
- Support relevant recruitment and selection in line with organisational processes
- Mentor and coach other team members, and apprentices to enable the on-going personal development and growth of skills within the team
- Maintain an awareness of financial and personal implications in the use of a range of resources
- Engaging in partnership working with other individuals, groups and agencies
- Maintain an awareness of agreed service levels, KPI's and standards within team, reviewing own performance and adapt own approach to maximise the delivery to support and meet agreed standards
- Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager
- Demonstrate NHSBSA values and core capabilities in all aspects of your work
- Encourage an environment where your own and colleagues safety and well-being is promoted
- Contribute to a culture which values diversity and inclusion
- Follow NHSBSA policies, procedures, and protocols as they apply to your role.

FAQs

What are the primary responsibilities of an Application Support Developer?

The primary responsibilities include evaluating and interpreting requirements, developing and delivering application features, monitoring services, managing incidents and changes, and proactively suggesting improvements.

Is mentoring part of the role?

Yes, mentoring and coaching other team members and apprentices is encouraged to promote personal development and growth within the team.

What types of applications will I be working with?

You will be working with bespoke services, third-party applications, and configurable off-the-shelf products (CoTS).

What qualifications or skills are necessary for this position?

Specialist skills in application development, incident management, problem resolution, effective communication, and the ability to work independently and in teams are vital for this role.

Will I be involved in recruitment processes?

Yes, the role includes supporting relevant recruitment and selection in alignment with organizational processes.

How important is continuous improvement in this role?

Continuous improvement is essential; you are expected to develop features that enhance applications and services and actively participate in quality assurance reviews.

Are there opportunities for professional development?

Yes, the role encourages ongoing development of skills and knowledge through participation in communities of practice and various training opportunities.

How does this role contribute to financial management?

You will maintain an awareness of financial and personal implications in the use of resources, ensuring efficient management within the team.

What is the expected working dynamic with other teams?

The role involves engaging in partnership working with various individuals, groups, and agencies while maintaining key relationships with team members, business stakeholders, and service managers.

What values and culture does the NHSBSA promote?

The NHSBSA values a culture of safety, well-being, diversity, and inclusion, which all employees are expected to contribute to and promote in their work.

NHS Business Services Authority

We deliver business service excellence to the NHS to help people live longer, healthier lives.

Science & Healthcare

Industry

1001-5000

Employees

2006

Founded Year

Mission & Purpose

NHS Business Services Authority (NHSBSA) provides a range of support services to the NHS in England, including administrative and operational functions such as processing prescriptions and managing NHS pensions. Their mission is to deliver high-quality, efficient, and effective services that support the NHS in delivering excellent patient care. Their purpose is to streamline NHS operations, improve service delivery, and ensure the effective management of resources and systems within the healthcare sector.