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Applications Training Specialist DACH MOSAIQ (m/w/d)

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Elekta

2mo ago

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    Healthcare
  • Hamburg
  • Quick Apply

AI generated summary

  • You need a strong clinical background in Radiotherapy, software training experience, fluency in English and German, excellent communication skills, customer service ability, and teamwork.
  • You will train customers and colleagues, support marketing activities, manage customer feedback, ensure timely assistance, and communicate needs between customers and product development.

Requirements

  • Strong clinical background in Radiotherapy and working knowledge of clinical workflow
  • Experience in healthcare /computer science /adult education to include one year of software training experience on healthcare/medical applications or other software applications
  • Fluent English and German speaking skills are desirable
  • Excellent interpersonal and communication skills
  • The ability to provide excellent customer service
  • The ability to work as part of a team

Responsibilities

  • Provide market-leading, tailored training to customers, colleagues, and Distributor Specialists
  • Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
  • Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations
  • Support Marketing/Sales activities at exhibitions, conferences, and seminars, when required
  • Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
  • Actively contribute to Service delivery to ensure that customer expectations are exceeded
  • Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction
  • Act as a conduit between customers and product development; proactively articulating regional requirements within PCP
  • Provide effective and clear communication to external and internal customers

FAQs

What is the location of the Applications Training Specialist position?

The position is based in the DACH region but is primarily a home-based role with travel requirements.

What percentage of travel is expected for this role?

Up to 50% travel is expected, mainly throughout Germany, Austria, and Switzerland.

What qualifications are required for this position?

A strong clinical background in Radiotherapy and experience in healthcare/computer science/adult education, including at least one year of software training experience on healthcare/medical applications or other software applications, are required.

Is fluency in languages required for this role?

Yes, fluent English and German speaking skills are desirable.

What are the main responsibilities of the Applications Training Specialist?

The main responsibilities include providing tailored training to customers, supporting Marketing/Sales activities, maintaining relationships with customers, managing customer evaluations, and serving as a conduit between customers and product development.

How important is customer service in this role?

Providing excellent customer service is a crucial part of the role, alongside effective communication and managing customer expectations.

Can I apply for this position through email?

No, applications must be submitted through the "Apply" button on the company website, and we do not accept applications via email.

Who can I contact for more information about this position?

For questions, you can contact the responsible Global TA Partner, Joanna Kozyra, at Joanna.kozyra@elekta.com.

Does Elekta offer equal employment opportunities?

Yes, Elekta is an equal opportunity employer and evaluates qualified applicants without regard to protected characteristics.

What type of team environment can I expect at Elekta?

You can expect a collaborative team environment where working as part of a team is emphasized.

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Elekta

Leaders in precision radiation therapy, we're committed to ensuring everyone has access to the best cancer care possible

Manufacturing & Electronics
Industry
1001-5000
Employees
1972
Founded Year

Mission & Purpose

At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.

Culture & Values

  • We work as one team

    We work collaboratively and inclusively. Only then can we truly focus on getting things done for our customers and their patients.

  • We do what we say

    We act with accountability and integrity, taking personal and collective responsibility for making the right things happen.

  • We keep thinking forward

    Our innovative spirit and resourcefulness keep us ahead of the game. We refine our approach to be the most efficient and effective. Our values are about us. It's HOW we do business - the Elekta way. Our values unite us as a company, making it possible for you to succeed no matter where you are in the organization.