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Area Manager

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Leidos

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Calgary
    Remote

AI generated summary

  • You need 2-4 years as a multi-unit manager, experience with corporate and franchise systems, strong communication skills, a valid driver’s license, and the ability to lift up to 40 lbs.
  • You will build relationships with store managers, conduct audits, coach teams, identify operational gaps, lead new store openings, drive business goals, and enhance customer experiences.

Requirements

  • 2-4 years as a multi-unit manager is considered a requirement.
  • Experience working with corporate stores and employees is a strong asset.
  • Experience in a Franchise system is considered an asset.
  • Post-secondary education is preferred.
  • Experience in Operations is considered an asset.
  • Key Account Management is considered an asset.
  • Strong communication and conflict management skills and the ability to influence others are required.
  • Ability to meet the physical requirements of the position, which include lifting up to 40 lbs, standing, and walking.
  • A valid driver’s license, a good driving record, and a reliable vehicle are required.

Responsibilities

  • Establish and build a trusting relationship with Corporate Store Managers and employees by conducting valuable, purpose-driven store visits with operational intensity to improve business results.
  • Conduct Store Consultation Reviews (SCR), based on the frequency as outlined in the annual plans. Key areas of focus include measuring the brand standards, a full review of our National Program implementation/execution and an overall view of the customer experience/feedback at the stores.
  • Observe, assess and score the store based on the pre-set brand standard audit.
  • Coach Meal Advisors and Store Managers in the moment to educate and inspire a behaviour change.
  • Communicate and share brand standards and available resources that assist the Corporate Store manager remedy the gaps.
  • Identify gaps and opportunities to determine root causes in operating standards and overall customer satisfaction; share the results with the Corporate Store Manager.
  • Coach and train Corporate Store Managers on solutions to identified gaps (hourly training tools, coach and council forms, Customer Experience Map training and The Menu).
  • Prepare for store visits by being knowledgeable about the stores’ financial performance, results from previous store audits, in play action plan progress, i.e. Scorecard metrics, and past SCR results. Flag any ongoing actions that have not been addressed.
  • Lead all areas of new store openings and assist new stores in reaching their business goals.
  • Visit stores as required by the stores’ segmentation model.
  • Communicate and influence store-level buy-in of corporate marketing plans and programs; initiate where required, local store marketing.
  • Establish clear business goals and financial targets with Corporate Store Managers.
  • Suggest operational improvements that drive same-store sales growth or reduce costs for the Corporate Store Manager.
  • Identify opportunities and best practices to improve the profitability of stores (both Franchise and Corporate).
  • Conduct quarterly business reviews with the Corporate Store Manager.
  • Coach and develop Corporate Store Managers to deliver great customer experiences and create individual development plans for corporate locations.
  • Coach Store Managers to provide developmental feedback to increase leadership capability within their stores.
  • Ensure that Corporate Stores are fully staffed with the right people by adhering to the approved selection process, and aiding to hire, develop and retain great Meal Advisors. Also, maintain a pipeline of candidates ready to fill vacancies.

FAQs

What locations does the Area Manager position cover?

The Area Manager position covers Alberta, British Columbia, Northwest Territories, and Yukon.

Is frequent travel required for this role?

Yes, frequent and extended travel is a requirement for the Area Manager position.

What is the expected experience level for applicants?

Applicants are required to have 2-4 years of experience as a multi-unit manager.

Are there any educational requirements for this position?

Post-secondary education is preferred for the Area Manager position.

What key performance indicators (KPIs) will the Area Manager be accountable for?

The Area Manager is accountable for KPIs including Sales Budgets, Same Store Sales Growth (SSSG), EBITDA, Scorecards, CTER audits, and Meal Advisor engagement.

Is experience in a franchise system considered an asset?

Yes, experience in a franchise system is considered an asset.

What types of support are offered to employees?

Employees are offered competitive benefits, flexible work options, and discounts on gas and M&M Food Market products.

What are the physical requirements of the position?

The physical requirements include lifting up to 40 lbs, standing, and walking.

Do applicants need a valid driver's license?

Yes, a valid driver’s license, a good driving record, and a reliable vehicle are required for this role.

Are there opportunities for coaching and development in this position?

Yes, the Area Manager will coach and develop Corporate Store Managers to enhance customer experiences and create development plans.

Does the company have a commitment to diversity and inclusion?

Yes, the company is committed to diversity, equity, and inclusion, actively encouraging applications from all qualified individuals.

Will candidates undergo a background check?

Yes, final candidates for this position will be required to undergo a confidential pre-employment background check.

Can accommodations be made for applicants with disabilities?

Yes, applicants requiring accommodation due to a disability will have the opportunity to notify the company when scheduling their interview.

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Leidos

Consulting
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

Leidos is a company that specializes in providing scientific, engineering, and technology solutions to various industries, including defense, health, and energy. They offer services such as systems integration, data analytics, cybersecurity, and research and development. Leidos' ultimate goal is to apply their expertise to solve complex challenges and make a positive impact on the world. Their purpose revolves around delivering innovative solutions that improve safety, security, and efficiency in critical sectors, ultimately contributing to advancements in technology, science, and human well-being. Through collaboration and innovation, Leidos aims to create a safer, healthier, and more sustainable future for individuals and communities.

Culture & Values

  • Integrity

    Is having the courage to make tough ethical decisions, taking pride in our work, being transparent with our team, and being respectful of everyone.

  • Inclusion

    Is fostering a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.

  • Innovation

    Is not limited to our engineers and scientists. It is acting as a catalyst. Being tenacious and curious to help us excel and be a part of a learning organization.

  • Agility

    Is being flexible, creative, and resilient. It is our ability to think and act small while using the size and strength of our balance sheet to our advantage.

  • Collaboration

    Is being team-oriented and proactively engaging to meet shared objectives. It is about building relationships and staying connected with each other.

  • Commitment

    Is being accountable, taking ownership, modeling servant leadership, and operating with a sense of urgency to our customers and teams.

Benefits

  • Compensation

    We structure our salaries to be competitive for the region, market conditions, hardship, and hazards. We also: Reward your contributions to the company and our customers' mission. Recognize and reward notable advances for your profession, the company, and your customers. Ensure fairness, comply with applicable federal, state, and international laws, and meet applicable audit entities' standards.

  • Health and well-being

    Comprehensive health coverage and other health and well-being programs are designed to keep you and your family healthy.

  • Income protection

    Benefits should provide peace of mind, support you and your family, and help you successfully navigate life events. We took all these factors into account when we developed our income protection.

  • Leave

    Time off is as important to your professional productivity as it is to your personal well-being. We offer several types of leave that together total the time you need to live your life outside the office.

  • Paid time off (PTO)

    As an eligible employee, you’ll be able to accrue paid time off for vacations, personal business, and short-term illness. You can also borrow up to 40 hours of PTO before you accrue it, with your manager’s approval.

  • Paid parental leave

    Eligible employees may take the lesser of twenty (20) days or four (4) weeks of paid parental leave.

  • Holidays

    Most Leidos employees get ten paid holidays each year, three floating holidays* to be used at your discretion and these seven fixed holidays. Note: Holidays may vary based on contractual requirements.

  • Retirement

    Employees are eligible to participate in the Leidos 401(k) Retirement Plan. Company match is determined by the employee’s fringe benefit package.

  • Financial well-being

    Leidos believes that financial well-being is an important part of a person's overall health and well-being. Therefore, we are pleased to offer a complimentary suite of programs to meet the varying needs of employees. Programs are dedicated to helping you with improving or maintaining your overall financial wellness by offering educational seminars, webinars, one-on-one coaching, and tools such as the Student Loan Assistance tool. Programs are designed to help you with your financial goals such as budgeting, managing credit card debt, paying off student loans, retirement readiness and more.

  • Family benefits

    Understanding the inherent challenges of balancing work and family responsibilities, we offer benefits to make family life a little easier

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