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Area Manager - Home Counties / Thames Valley

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Mountain Warehouse

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Oxford

AI generated summary

  • You need 2+ years of retail field management, a successful sales track record, strong people skills, and experience in opening stores and problem-solving.
  • You’ll drive sales, ensure customer care, coach teams, maintain compliance, analyze results, visit stores, build relationships, and inspire high performance across your area.

Requirements

  • Proven successful track record in delivering service, sales and profit expectations at field level
  • A minimum 2 years field management experience, preferably in the Retail or Service Sector- apparel experience would be a huge advantage
  • Proven people management, communication and leadership skills
  • Demonstrated track record of managing a project such as opening stores successfully and dealing efficiently with issues as they arise

Responsibilities

  • Driving sales to achieve business budget and profit growth
  • To establish and maintain best practice in Customer care
  • Build a people Development strategy to support succession
  • Support and coach improvement in Visual Merchandising to achieve company standard
  • To deliver operational compliance across your stores
  • To act as a liaison between our Head Office, building and encouraging relations
  • To ensure adherence to company procedure and policy, protecting the company’s assets and brand and build a strong relationship with our people partners
  • Build strong relationships with key Head office partners to develop a robust strategy
  • To recruit, coach, develop and manage a high performing team to the standard required by Mountain Warehouse
  • Visit stores on a regular cycle to ensure consistency leaving a footprint to support actions and target increased visits to reverse under performance
  • Constantly looking for opportunities to grow profit by reducing costs
  • Driving Key Performance Indicators through the Store teams and ensuring stores are commercial for the market
  • Analysing business results and trends taking appropriate action to drive sales and profitability
  • Visiting stores and adding value by leaving clear and supportive actions to meet the business strategy and directions of your line manager
  • Recognising outstanding sales performance across your teams
  • Developing, sharing and implementing best practice across the area
  • Communicating regularly with the Regional Manager and Head Office, concerning problems and highlighting opportunities
  • Being an inspirational leader, demonstrating positive service and management techniques

FAQs

What is the primary responsibility of the Area Manager?

The primary responsibility of the Area Manager is to lead approximately 16 stores, maximizing sales and profitability while focusing on operational and customer service standards.

Is previous retail experience required for this position?

Yes, a minimum of 2 years field management experience, preferably in the Retail or Service Sector, is required for this position.

What type of team culture does the company promote?

The company promotes a passionate, operational, forward-thinking, and people-focused team culture, emphasizing motivational leadership and team development.

Will the Area Manager need to travel?

Yes, the Area Manager will need to visit stores regularly to ensure consistency and support their teams in achieving business goals.

What are some of the key performance indicators the Area Manager will drive?

The Area Manager will drive Key Performance Indicators related to service, sales, and profitability through the store teams.

What benefits are included with the Area Manager position?

Benefits include a bonus scheme, company car, pension scheme, 50% employee discount, twice-yearly uniform allowance, employee referral incentive, and an employee assistance programme.

Are there locations where the Area Manager will be based?

Yes, the Area Manager will oversee stores located in areas such as Bracknell, Didcot, Epsom, Farnham, Guildford, Henley, Marlow, Newbury, Oxford, Staines, Swindon, Taplow, Thame, Windsor, Witney, and Wokingham.

What skills are essential for the Area Manager role?

Essential skills include proven people management, communication and leadership abilities, and a demonstrated track record of delivering service, sales, and profit expectations.

Will the Area Manager be involved in recruitment?

Yes, the Area Manager will be responsible for recruiting, coaching, developing, and managing a high-performing team.

How does the company view customer care?

The company places high importance on establishing and maintaining best practices in customer care as part of the Area Manager's key responsibilities.

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Mountain Warehouse

Secure you next position by visiting our careers

Retail & Consumer Goods
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

Established in 1997, Mountain Warehouse has grown rapidly to become the largest Outdoor Retailer in the UK, with 400+ stores worldwide and strong online sales both in the UK and Internationally. To keep us on the cutting edge of the outdoor world we are always on the lookout for talented, enthusiastic people from all walks of life who love to be part of a fast paced team. If you embrace hard work, love change and strive to always make things bigger and better then come join us. We have a vibrant, busy office full of great people. There are loads of opportunities to get involved in projects away from your day to day and plenty of opportunity for growth across all departments. If you think you have what it takes to join the Mountain Warehouse adventure check out our Current Vacancies.