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Area Manager - Scotland & North East Region (40 hours)

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Rituals

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
  • Edinburgh

AI generated summary

  • You must be based in Scotland, have a clean UK driving license, 2+ years in retail/hospitality management, strong communication skills, and a passion for people development and results.
  • You will empower store teams, analyze performance metrics, manage talent, oversee operations, ensure training, drive engagement, and coordinate new store openings while fostering a positive culture.

Requirements

  • Based in Scotland
  • Full clean UK Driving License
  • A minimum of 2 years field-based experience or large store management experience preferably in retail/hospitality industry
  • Experience within a customer experience led/cosmetic fast paced background
  • Excellent social, verbal, IT and written communication skills
  • Results oriented, keen eye for detail, resilient, pragmatic and structured
  • Passion for people development and ability to lead empathetically through coaching, inspiring and setting clear goals whilst managing performance successfully
  • Retail, business management and beauty qualifications desirable

Responsibilities

  • Be a role model on store visits on the shop floor, empowering, coaching & energising the store teams to deliver the feel-good customer experience programme exceeding 90%+ on the mystery shop results monthly
  • Continuous review of employee engagement in line with our engagement surveys, setting action plans, store reviews and check in on store visits on engagement results and teams to improve the area ENPS score
  • Pro-actively define area action plans, in consultation with the Head of Retail, to continuously increase performance, optimize operations, retain and develop talent & maximize people engagement
  • Analyse weekly sales and loss prevention KPi’s reporting any risks and opportunities to the Head of Retail & wider business and set actions with Store Managers as needed to drive performance in line with targets
  • Proactively plan personnel costs on a monthly and annual basis to drive growth on store productivity in line with targets, coaching store managers as needed on scheduling to reflect
  • Take ownership for implementing new initiatives within your area ensuring the support, direction and follow up is undertaken to embed initiatives to the Rituals standard
  • Ensure a robust PDP is in place for Store Managers and teams with tangible development actions detailed and reviewed quarterly to aid succession planning and ensure store performance is maximised
  • Attract, recruit and retain the best talent to your area and wider Rituals business
  • Carry out quarterly talent management reviews in conjunction with the HRBP to ensure a live succession plan is in place for the area
  • Take action on underperformance and non compliance in line with the Rituals code of conduct, disciplinary and capability procedures
  • To take ownership of new store openings within the area, ensuring pre and post planning and store sign off in terms of recruitment, training and store operations are in line with Rituals guidelines
  • Understand the training needs and support needed to achieve store actions plans, arranging the required resources to improve area /store
  • Create a positive area culture by establishing clear ways of working with Store Managers and teams, whilst sharing best practise and two-way feedback is the norm
  • Ensuring store team participation and completion in product, service, operational and leadership trainings is met in line with Rituals expectations
  • Work with the wider CHO and LHO teams in particular training, HR & retail operations to foster positive working relationships, give meaningful feedback and utilise expertise to drive area performance
  • Interact effectively with all stakeholders

FAQs

What is the role of an Area Manager in Scotland & North East Region?

The Area Manager is responsible for overseeing a cluster of retail stores, managing the wellbeing, performance, and development of store teams while ensuring operational excellence and brand compliance.

What qualifications are required for the Area Manager position?

A minimum of 2 years field-based or large store management experience in the retail or hospitality industry is required, along with a full clean UK Driving License. Experience in a customer experience led/cosmetic fast-paced background is also preferred.

What are the key responsibilities of the Area Manager?

Key responsibilities include coaching store teams, managing employee engagement, analyzing sales and KPIs, implementing new initiatives, succession planning, and ensuring compliance with Rituals guidelines.

Is there an opportunity for career development within the company?

Yes, there are training and development opportunities available, including a robust Personal Development Plan (PDP) for Store Managers and teams to foster career growth and succession planning.

What benefits are offered to Rituals employees?

Benefits include training and development opportunities, a discretionary annual bonus scheme, employee discounts, wellbeing initiatives, and company and team events.

Is prior experience in retail necessary for this position?

Yes, experience within a customer experience led or fast-paced retail or hospitality environment is preferred for this position.

Do I need to have a driving license to apply?

Yes, a full clean UK Driving License is required for the Area Manager position.

Where is this position based?

The Area Manager position is based in Scotland.

What additional skills are important for the role?

Excellent social, verbal, IT and written communication skills, a keen eye for detail, resilience, and a passion for people development are important for the role.

How does the Area Manager contribute to employee engagement?

The Area Manager continuously reviews employee engagement through surveys, sets action plans, conducts store reviews, and engages with teams to improve the area ENPS score.

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Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!