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Asset Operations Analyst

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Banking & Finance
  • Mumbai

AI generated summary

  • You must have a Bachelor's degree, 6-7 years in financial services (preferably custody asset servicing), and strong skills in Microsoft Office, especially Excel and Outlook.
  • You will manage client queries, diagnose problems, resolve issues, and process payments while ensuring effective communication with internal teams under pressure and tight deadlines.

Requirements

  • Bachelor’s degree required
  • Minimum experience 6-7 years in Financial Services industry, preferably in custody asset servicing & fund services, markets or prime brokerage, securities lending space
  • Extensive working knowledge of Microsoft Office products including Word, Excel (lookups, etc.), and Outlook

Responsibilities

  • Manage client queries raised on back of COAC and Income events
  • This may include diagnosing problems and providing operational or technical resolution within defined and limited autonomy
  • Generally involves managing customer accounts, processing payments, income, or taxes, and resolving queries across multiple corporate- and income-related event
  • Requires understanding of asset servicing lifecycle
  • Serves as point of contact for internal communication with Client Service and Operations
  • Flexible with extended hours as per business requirements to meet client expectations
  • Ability to work under pressure and in different shifts
  • Manage complex cases and ensure great turnaround
  • Good to work for extended hours during high volumes and manage deadline driven activities

FAQs

What is the primary focus of the Asset Operations Analyst role?

The primary focus of the Asset Operations Analyst role is to manage client queries related to corporate actions and income events, while diagnosing problems and providing operational or technical resolutions within defined autonomy.

What qualifications are required for this position?

A Bachelor’s degree is required, along with a minimum of 6-7 years of experience in the Financial Services industry, preferably in custody asset servicing, fund services, markets, or prime brokerage.

Is familiarity with Microsoft Office necessary for this role?

Yes, extensive working knowledge of Microsoft Office products, including Word and Excel (specifically functions like lookups), is necessary for this role.

What kind of work schedule can one expect in this position?

The position may require flexibility with extended hours as per business requirements to meet client expectations, and the ability to work under pressure and manage deadlines is important.

What skills are essential for success in this role?

Essential skills include the ability to manage complex cases, strong problem-solving abilities, excellent communication skills for internal collaboration, and a solid understanding of the asset servicing lifecycle.

Is diversity and inclusion valued at JPMorgan Chase?

Yes, diversity and inclusion are highly valued at JPMorgan Chase, and the company is committed to providing an equal opportunity workplace that welcomes applicants and employees from all backgrounds.

What team does the Asset Operations Analyst belong to?

The Asset Operations Analyst is part of J.P. Morgan’s Commercial & Investment Bank, which is a global leader in banking, markets, securities services, and payments.

How does the role contribute to client satisfaction?

The role contributes to client satisfaction by managing client inquiries, ensuring timely resolution of queries, and delivering operational efficiencies that enhance the overall client experience.

Are there any specific work environments or conditions expected for this role?

Yes, the role may require working under pressure during high-volume periods, managing deadlines, and maintaining a commitment to excellent service standards in a fast-paced environment.

What kind of support does JPMorgan Chase provide for employees with disabilities?

JPMorgan Chase provides reasonable accommodations for applicants and employees with mental health or physical disability needs, ensuring compliance with applicable laws and fostering an inclusive workplace.

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Benefits

  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.