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Assistant Branch Manager

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  • Job
    Full-time
    Mid Level
  • Riverside

Requirements

  • High school diploma or equivalent (GED) education required. AA degree/college coursework preferred.
  • Minimum 3 years progressively responsible experience in branch operations, preferably as a Teller Supervisor and/or MSR.
  • Knowledge of teller, member service, and loan policies. Previous supervisory or Team Leader experience.
  • Excellent organizational, analytical and problem solving skills.
  • PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
  • Excellent verbal, written, telephone and interpersonal communication skills. Must possess a service orientation and be willing to sell products and services.
  • Ability to manage multiple projects/priorities simultaneously in an effective manner.
  • Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Frequent local driving required. Ability to lift 25lbs. or more (coin bags).

Responsibilities

  • Ensures the branch is open and ready to conduct business each business day
  • Assigns various operational duties as appropriate, to Head Teller and/or MSR's
  • Ensures appropriate cash level is maintained and orders currency as needed
  • Ensures quality service standards are maintained
  • Assists in ensuring the branch is in compliance and that prescribed security controls are maintained
  • Audits are required to be conducted in conjunction with policies and procedures
  • May review and approve daily overdrafts and approve checks
  • Performs all duties of a Member Service Representative including but not limited to: explaining savings and checking programs, opening new accounts, IRA's, CD's, approving checks, and dealing with members' problems and concerns
  • Performs all duties of a Loan Officer
  • Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete
  • Assist in supervising, directing and controlling the activities of the Branch
  • Ensures a trained, motivated and professional staff capable of providing efficient and effective Branch services to the CU members
  • Interviews, schedules, trains, assigns work; establishes performance expectations and monitors results
  • Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation
  • Coaches and counsels staff, as necessary
  • Utilizes tact and experienced-based knowledge to research and resolve member inquiries by explaining specific policies and products while representing the CU in a professional manner and maintaining positive member relations
  • Responds to member inquiries regarding discrepancies or problems with account
  • Conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures
  • Provides accurate information to members regarding Credit Union services, products, policies and procedures
  • Analyzes member accounts in order to provide better services and deepen relationships
  • Cross sells and services members
  • Conducts outbound calls to members to follow up activate services sold and to develop new business and meet prescribed sales goals
  • Coordinates with other CU departments as necessary
  • Refers members to departments/personnel providing specialized services as necessary
  • Performs other branch, operational, sales and administrative duties, as assigned by the Branch Manager
  • Performs all duties of an MSR, Head Teller, Assistant Head Teller and/or Teller as needed

FAQs

What are the key responsibilities of the Assistant Branch Manager?

The key responsibilities include coordinating day-to-day operations of the branch, ensuring exceptional customer service, supervising branch personnel, processing transactions, and assisting members with understanding Credit Union products and services.

What qualifications are needed for this position?

A high school diploma or equivalent is required, while an AA degree or college coursework is preferred. Additionally, a minimum of 3 years of progressively responsible experience in branch operations is needed, along with knowledge of teller, member service, and loan policies.

Is prior supervisory experience required for this role?

Yes, previous supervisory or team leader experience is preferred for the Assistant Branch Manager position.

What skills are essential for the Assistant Branch Manager?

Essential skills include excellent organizational and analytical abilities, strong verbal and written communication skills, superior problem-solving skills, and proficiency in Microsoft Office and standard office equipment.

Are there opportunities for professional development and advancement?

Yes, Navigant Credit Union offers tremendous opportunities for professional development and career advancement as part of their commitment to investing in their workforce.

What benefits are included in the compensation package?

The benefits package includes a rich medical and dental plan, vision benefits, a robust 401(k) with generous employer match, tuition reimbursement, competitive salaries, and paid volunteer days.

Is experience in sales necessary for this position?

While not explicitly stated, a service orientation and willingness to sell products and services are vital, indicating that sales experience could be beneficial.

What is the work environment like at Navigant Credit Union?

The work environment at Navigant Credit Union is community-driven, focused on putting people first, and strives to exceed member expectations.

Are there physical demands associated with the position?

Yes, the role requires the ability to lift 25 lbs or more (such as coin bags) and involves frequent local driving.

How does the Assistant Branch Manager respond to member inquiries?

The Assistant Branch Manager utilizes experience-based knowledge to research and resolve member inquiries, ensuring a professional interaction while maintaining positive member relations.

Our customers are our owners.

Finance
Industry
201-500
Employees
1915
Founded Year

Mission & Purpose

From the very beginning, our mission has been to improve the financial well-being of the families, businesses and communities we have proudly been serving since 1915. Now at more than $3 billion in assets, Navigant Credit Union is among the largest credit unions in Rhode Island, yet still maintain community-driven values. Those values—and our belief in putting people first—are just a few of the reasons why Navigant Credit Union has been named “Rhode Island's Best Place to Work” year-after-year by the Providence Business News. Federally insured by NCUA.

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