FAQs
What are the key responsibilities of the Assistant Branch Manager?
The key responsibilities include coordinating day-to-day operations of the branch, ensuring exceptional customer service, supervising branch personnel, processing transactions, and assisting members with understanding Credit Union products and services.
What qualifications are needed for this position?
A high school diploma or equivalent is required, while an AA degree or college coursework is preferred. Additionally, a minimum of 3 years of progressively responsible experience in branch operations is needed, along with knowledge of teller, member service, and loan policies.
Is prior supervisory experience required for this role?
Yes, previous supervisory or team leader experience is preferred for the Assistant Branch Manager position.
What skills are essential for the Assistant Branch Manager?
Essential skills include excellent organizational and analytical abilities, strong verbal and written communication skills, superior problem-solving skills, and proficiency in Microsoft Office and standard office equipment.
Are there opportunities for professional development and advancement?
Yes, Navigant Credit Union offers tremendous opportunities for professional development and career advancement as part of their commitment to investing in their workforce.
What benefits are included in the compensation package?
The benefits package includes a rich medical and dental plan, vision benefits, a robust 401(k) with generous employer match, tuition reimbursement, competitive salaries, and paid volunteer days.
Is experience in sales necessary for this position?
While not explicitly stated, a service orientation and willingness to sell products and services are vital, indicating that sales experience could be beneficial.
What is the work environment like at Navigant Credit Union?
The work environment at Navigant Credit Union is community-driven, focused on putting people first, and strives to exceed member expectations.
Are there physical demands associated with the position?
Yes, the role requires the ability to lift 25 lbs or more (such as coin bags) and involves frequent local driving.
How does the Assistant Branch Manager respond to member inquiries?
The Assistant Branch Manager utilizes experience-based knowledge to research and resolve member inquiries, ensuring a professional interaction while maintaining positive member relations.