FAQs
What is the primary focus of the Assistant Chief Revenue Officer position?
The primary focus of the Assistant Chief Revenue Officer position is to assist in the direction and management of the revenue cycle operations for USA Health, ensuring efficient and effective processes across various areas such as billing, collections, and patient access.
What qualifications are required for this role?
A Master's degree in business, healthcare administration, or a directly related field is required, along with five years of professional revenue cycle management experience in a management or administrative capacity. A Certified Healthcare Financial Professional (CHFP) certification is preferred, but years of experience will also be considered.
What kinds of metrics will the Assistant Chief Revenue Officer be responsible for monitoring?
The Assistant Chief Revenue Officer will be responsible for developing, measuring, and monitoring key performance metrics such as cash posting, denials, charge capture, claims production, billing, collections, and patient experience.
Is experience with Cerner and patient revenue systems important for this role?
Yes, serving as an expert in Cerner and other patient revenue systems for training and improvement purposes is a key responsibility of the role.
Will the Assistant Chief Revenue Officer work with external vendors?
Yes, the role involves managing relationships with third-party vendors such as collections and billing companies.
What type of work environment can be expected for this position?
The work environment will be dynamic, involving collaboration with various teams and departments within USA Health to implement and manage workflows and processes related to the revenue cycle.
Are there opportunities for professional development in this role?
Yes, the position involves leading, training, and mentoring the revenue cycle team members, which provides opportunities for professional development.
How important is the role of compliance in this position?
Compliance is very important; the Assistant Chief Revenue Officer will assist with the implementation and adherence to company reimbursement policies and procedures, as well as manage regulatory requirements associated with various payers.
Is there an expectation for regular attendance and overtime in this role?
Yes, regular and prompt attendance is expected, and the ability to work the defined schedule and overtime as required is also necessary.
What types of strategies will be developed for improvement in the revenue cycle?
The Assistant Chief Revenue Officer will research best practices and assist in the development of improvement strategies to enhance the management of the revenue cycle and address denial and underpayment trends.