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Assistant Counter Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Cork
  • Quick Apply

AI generated summary

  • You need retail management experience, a passion for beauty, commercial acumen, and skills in people and strategic planning.
  • You will drive sales, coach the team, promote exceptional customer service, maintain visual standards, and create a positive culture while collaborating on targets and development plans.

Requirements

  • Retail management experience
  • A genuine passion for the beauty industry
  • Commercial acumen
  • People management experience
  • Strategic planning experience

Responsibilities

  • Drive financial results in store to meet and exceed targets and key performance indicators.
  • Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
  • Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
  • Lead by example to promote exceptional customer service and creating a customer experience.
  • Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
  • Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
  • Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
  • Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
  • Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

FAQs

What is the job title for this position?

The job title for this position is Assistant Counter Manager at Brown Thomas Cork.

What type of contract is being offered for this role?

This role offers a full-time, permanent contract.

Is previous retail management experience required for this position?

Yes, retail management experience is required for this position.

What is the main focus of the Assistant Counter Manager’s role?

The main focus is on driving financial results, enhancing customer experience, and supporting day-to-day operations on the counter.

Will there be training provided for this role?

Yes, there is a structured induction program called Charlotte’s Magic Academy, which provides training on all aspects of the role.

What are some benefits of joining Charlotte Tilbury Beauty?

Benefits include structured career development, exclusive product launches, access to LifeWorks, life assurance, birthdays off work, and team sales incentives.

How does Charlotte Tilbury Beauty value diversity in its workforce?

The company celebrates and supports hiring individuals from diverse backgrounds, cultures, voices, beliefs, and perspectives to better serve its communities and customers.

What key skills are important for an Assistant Counter Manager?

Important skills include commercial acumen, people management experience, strategic planning experience, and a genuine passion for the beauty industry.

How does the Assistant Counter Manager contribute to customer experience?

They promote exceptional customer service, coach the team, and implement strategies to engage and satisfy customers.

What is expected of the Assistant Counter Manager in terms of team culture?

They are expected to create a positive and cooperative team culture, lead by example, and recognize and celebrate team performance.

Dream, Dare & Disrupt

Retail & Consumer Goods
Industry
501-1000
Employees
2013
Founded Year

Mission & Purpose

Charlotte Tilbury Beauty is a renowned cosmetics brand founded by makeup artist Charlotte Tilbury. The company offers a wide range of makeup and skincare products designed to enhance natural beauty and empower individuals to look and feel their best. With a focus on high-quality formulations, luxurious textures, and iconic packaging, Charlotte Tilbury Beauty provides a luxurious and immersive beauty experience. Their ultimate mission is to inspire confidence and empower individuals to express their unique style through the transformative power of makeup. With a commitment to innovation, quality, and inclusivity, Charlotte Tilbury Beauty strives to create products that cater to diverse needs and deliver exceptional results.