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Assistant Customer Service - Mandarin Speaking

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Bank of China

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Banking & Finance
  • London

AI generated summary

  • You need a degree in Finance, Economics, or Accounting, financial services experience, customer service skills, knowledge of retail banking and AML policies, and fluent in English and Mandarin.
  • You will handle cashier activities, resolve remittance issues, balance transactions, provide customer service, maintain records, assist with registrations, collaborate with teams, and ensure compliance.

Requirements

  • Degree educated in Finance, Economics or Accounting
  • Experience within the Financial Services industry and proven track record in similar business stream
  • Customer service experience
  • Knowledge of Retail Banking products and processes
  • Knowledge of Sanctions and AML policies
  • Team player
  • Excellent English and Mandarin communication skills

Responsibilities

  • Carry out cashier and payments activities, such as accepting cash or checks of deposit, processing cash withdrawals, preparing cashier orders and exchanging foreign currencies, and processing local and overseas remittances
  • Liaise with the Operations Services department to resolve any issues and problems relating to incoming and outgoing remittances
  • Balance currency, cash and checks at the end of each shift
  • Provide excellent customer service
  • Maintain customers’ files
  • Assist in the post return registration management and the account O/D management
  • Collaborate with other teams to deliver a timely and accurate service
  • Ensure that all activities comply with compliance requirements as defined in the Bank’s policies and procedures

FAQs

Is this position full-time or part-time?

This is a full-time permanent position.

What language skills are required for this job?

Excellent English and Mandarin communication skills are required for this position.

What educational background is preferred for this role?

A degree in Finance, Economics, or Accounting is preferred.

What experience is necessary for applicants?

Candidates should have experience within the Financial Services industry and a proven track record in a similar business stream, along with customer service experience.

Will I need to assist with cash handling activities?

Yes, you will be responsible for carrying out cashier and payments activities, including accepting deposits, processing withdrawals, and exchanging foreign currencies.

Is knowledge of compliance policies important for this job?

Yes, knowledge of Sanctions and AML policies is important for this role.

How does the bank promote a good culture within the branch?

The bank promotes a good culture by enhancing internal control, staff training, and creating an inclusive environment for its employees.

Will I collaborate with other teams in this role?

Yes, collaboration with other teams is essential to deliver a timely and accurate service.

What are the primary responsibilities of an Assistant Customer Service?

Primary responsibilities include cash handling, providing excellent customer service, maintaining customer files, assisting in account management, and ensuring compliance with the bank's policies and procedures.

Does the bank have a long-standing presence in the UK?

Yes, the Bank of China has been present in the UK for more than 90 years.

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Bank of China

Finance
Industry
10,001+
Employees
1912
Founded Year

Mission & Purpose

Bank of China, include BOC Hong Kong, BOC International, BOCG Insurance and other financial institutions, providing a comprehensive range of high-quality financial services to individual and corporate customers as well as financial institutions worldwide. Over the past century, Bank of China played an important role in China’s financial history. It was established in 1912 pursuant to the approval of DR. Sun Yat-sen. In the following 37 years the Bank served as the central bank, international exchange bank and specialized foreign trade bank successively. In 1949, Bank of China became the state-designated specialized foreign exchange bank. In 2003, it was named by the State Council as one of the pilot banks for joint-stock reform of wholly state-owned commercial banks. On August 26, 2004, Bank of China Limited was formally incorporated in Beijing as a state-controlled joint stock commercial bank. Bank of China is the most internationalized commercial bank in China. BOC London Branch, the first overseas branch of the Chinese banks, was established in 1929. Currently, it had over 10000 domestic operations and over 600 overseas operations. In 1994 and 1995, Bank of China became the note issuing bank in Hong Kong and Macao respectively. The Bank prepared a new strategic development plan which was approved by the Board of Directors in March 2009. Strategic Positioning: To be a large multinational banking group based on a diversified and integrated cross-border business platform, with a core business of commercial banking. Strategic Goals: To be a leading international bank delivering growth and excellence.