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Assistant Front Office Manager

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Rocco Forte Hotels

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Edinburgh

AI generated summary

  • You should have strong leadership skills, excellent customer service abilities, experience in hotel operations, problem-solving skills, and proficiency in front office systems.
  • You will oversee front office operations, manage guest relations, train staff, handle reservations, ensure exceptional service, and address any issues to enhance the guest experience daily.

Requirements

  • - Previous experience in a similar high-end hospitality role
  • - Excellent guest care skills
  • - Ability to work using initiative
  • - Standards driven
  • - Ability to lead and manage a team
  • - Exceptional ability to interact positively and professionally with guests
  • - Outstanding organisational skills
  • - Experience with cash handling
  • - Experience using Opera Cloud
  • - Excellent communication skills
  • - Professionalism and discretion

Responsibilities

  • - Co-ordinate the duties and the supervision of the team, ensuring the highest standards of guest service are achieved at all times.
  • - Manage the daily operations of the reception and switchboard overseeing both the team and the guest.
  • - Responsible for a team of 15.
  • - Manage and motivate the reception team to guarantee that they provide unrivalled, individualised guest service.
  • - Lead from the front, displaying an exceptional ability to interact positively and professionally with our discerning guests.
  • - Thrive under pressure in a dynamic, fast-paced environment, and possess outstanding organisational skills, meeting targets and maximising revenue via occupancy and up-selling rooms and facilities.
  • - Support the Front Office Manager in ensuring that departmental targets are achieved.
  • - Assist with absence and performance management, ensuring policies and procedures are followed.
  • - Facilitate the learning and development of all employees.
  • - Provide seamless five-star service through excellent communication, professionalism and discretion.
  • - Handle cash, use Opera Cloud, interact with guests both face to face and on the telephone, and perform many other challenging and exciting duties.

FAQs

What is the job title for this position?

The job title is Assistant Front Office Manager.

Where is The Balmoral located?

The Balmoral is located at No. 1 Princes Street, Edinburgh, Scotland.

What are the main responsibilities of the Assistant Front Office Manager?

The main responsibilities include coordinating duties and supervising the reception team, ensuring high standards of guest service, daily management of the reception and switchboard, and supporting the Front Office Manager with departmental targets and employee development.

How many team members will the Assistant Front Office Manager be responsible for overseeing?

The Assistant Front Office Manager will be responsible for a team of 15 members.

What qualifications are desired for the ideal candidate?

The ideal candidate should have excellent guest care skills, the ability to work independently, be standards-driven, and have experience in a similar high-end hospitality role.

What kind of skills are necessary for this position?

Necessary skills include outstanding organisational abilities, pressure management in a fast-paced environment, effective communication, professionalism, and the ability to maintain discretion.

What guest services are expected from the Assistant Front Office Manager?

The role requires offering a warm, intuitive, and personalised greeting to guests and ensuring their stay is enjoyable from the moment they arrive.

What software will the Assistant Front Office Manager need to use?

The Assistant Front Office Manager will need to use Opera Cloud for operations.

What benefits does Rocco Forte Hotels offer to its team members?

Benefits include 29 days of holiday per annum, an Occupational Pension Scheme, meals on duty, discounted rates at other Rocco Forte Hotels, discounts on food, beverage, spa treatments, and learning and development opportunities, among others.

What is the expected salary package for this position?

The expected package is £35k, which includes a discretionary service charge.

Rocco Forte Hotels

Travel & Leisure
Industry
1001-5000
Employees

Mission & Purpose

In much more than a name, Rocco Forte Hotels is the #ForteFamily. At its head are Sir Rocco, his sister Olga and his three children. Behind it are four generations of Forte hoteliers. It is in every way a family business; a shared love evident in every Rocco Forte Hotel – each exuding the Forte’s innate Anglo-Italian style, sophistication, and warmth. And each welcoming you as a guest of the family. Rocco Forte Hotels presently has 16 luxury properties 12 leading destinations. Each hotel exudes the Forte philosophy: open, intuitive service; airy, elegant design that speaks to its location; exceptional offerings in food, drink, spas and experiences; and a signature Anglo-Italian style, sophistication and warmth. Our properties are supported by our central support office located on Jermyn Street in the heart of London. Our team is a family of individuals, with a family of hoteliers that care, at the head of the company. Together we are generous, open and genuine in spirit, with our guests and with one another. At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits.