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Assistant Front Office Manager | Fulltime | Anantara Grand Hotel Krasnapolsky Amsterdam

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NH Hotels

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Amsterdam

AI generated summary

  • You must have 2+ years in a high-volume front office role, excellent problem-solving skills, strong guest focus, detail orientation, flexibility in hours, and proficiency in English; Dutch is a plus.
  • You will manage daily front office operations, resolve guest complaints, coordinate with departments, monitor KPIs, assist with check-ins/check-outs, and improve service efficiency and satisfaction.

Requirements

  • Proven Front Office skills in an upscale and high volume environment with at least 2 years of experience in a similar role;
  • A natural “drive” to get to know people and to exceed expectations;
  • Problem-solving and conflict resolution expertise;
  • Guest-oriented, affinity with planning and organizing and eye for details;
  • Ability to thrive in a fast-paced, dynamic work environment with an hands-on mentality;
  • Flexibility to work evenings, weekends, and holidays as needed;
  • Excellent communication skills and proficiency in the English language, Dutch is a plus.

Responsibilities

  • Ensuring smooth daily operations of the Front Office;
  • Handling guest complaints and resolving issues;
  • Coordinating with other hotel departments to ensure guest satisfaction;
  • Monitoring KPI’s and making adjustments when necessary;
  • Assisting guests with check-in and check-out procedures;
  • Maintaining accurate records of front office operations, transactions and inventories;
  • Implementing policies and procedures to improve front Office efficiency and customer service;
  • Take every opportunity to improve the guest satisfaction and walk the extra mile;
  • Contact for all the guests during major events in regards to arrival, stay and departure;
  • Controlling turnover, costs and other financial aspects.

FAQs

What are the main responsibilities of the Assistant Front Office Manager?

The main responsibilities include ensuring smooth daily operations of the Front Office, handling guest complaints, coordinating with other hotel departments, monitoring KPIs, assisting with check-in and check-out procedures, maintaining accurate records, implementing policies to improve efficiency, and enhancing guest satisfaction.

Is previous experience required for this position?

Yes, proven Front Office skills in an upscale and high-volume environment with at least 2 years of experience in a similar role are required.

What qualities does Anantara Grand Hotel Krasnapolsky look for in candidates?

Candidates should have a natural drive to exceed expectations, problem-solving expertise, guest-oriented attitude, planning and organizing skills, attention to detail, and the ability to thrive in a fast-paced environment.

What languages are preferred for this position?

Excellent communication skills and proficiency in the English language are required; knowledge of Dutch is a plus.

Will I need to work evenings or weekends?

Yes, flexibility to work evenings, weekends, and holidays as needed is required.

What kind of benefits does Anantara Grand Hotel Krasnapolsky offer?

The hotel offers a competitive salary, end-of-year bonus, team member rates at over 500 hotels, F&B discounts, friends & family rates, training and development opportunities, growth opportunities within the company, management programs, and health insurance discounts.

How do I apply for the Assistant Front Office Manager position?

Interested candidates can send their CV and motivation letter to Susan Vrielink via hr.krasnapolsky@anantara-hotels.com.

Can I discuss multiple vacancies if I'm unsure which one to apply for?

Yes, you can send an email to discuss different positions or vacancies if you're unsure which appeals to you the most.

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NH Hotels

Travel & Leisure
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

NH Hotels is a global hotel chain that operates a wide range of hotels, offering premium hospitality services across Europe, the Americas, and Africa. Known for their modern design, comfort, and attention to detail, NH Hotels provides guests with excellent accommodation, dining, and event facilities tailored to both business and leisure travellers. The company focuses on delivering exceptional experiences with a strong emphasis on customer satisfaction and sustainability. NH Hotels' ultimate mission is to become a leader in the global hospitality industry by offering high-quality, personalised service. Their purpose is to create memorable stays for guests while contributing to a more sustainable future in travel and hospitality.