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Assistant IT Manager

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Anantara Hotels & Resorts

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Facilities Management
  • Abu Dhabi
    Remote
  • Quick Apply

AI generated summary

  • You must manage IT systems, solve hardware/software issues, ensure security and compliance, provide support, train users, maintain inventory, and oversee network communications. Relocation required.
  • You will manage IT systems, support hardware/software issues, ensure security and compliance, maintain inventory, monitor performance, train users, and oversee backups and troubleshooting.

Requirements

  • Develop, handle and maintain and secure all IT systems within the organization including both hardware and software such as Opera, Micros, Sun System and Material Control
  • Responsible for supporting all hardware and software problems reported, documenting problems and solutions as required
  • Ensure compliance with established procedures, systems security, availability, internal controls and organization standards.
  • Support the daily operations of information technology and telecommunications to meet the highest standards of service to all concerned parties and respond to user’s needs and requests.
  • Identify & propose solutions for upgrading needs for both hardware and software application in line with the hotel present and future business needs.
  • Ensure adequate back-up procedures are present to protect both hardware and software applications from system failures or loss of data as well as corporate servers and applications are implemented, documented and stored
  • Monitor the performance of all Corporate Web Systems and applications and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
  • Ensure confidentiality about the information released to users as part of their job function as the systems contain valuable and proprietary information
  • Implement all the hotel requests that is related to Exchange Server, in line with Anantara guidelines for email and internet
  • Control all user’s IDs, passwords, Users group rights and utilities of all corporate web applications
  • Maintain the inventory of materials and computer related supplies
  • Establish documentations and reports as per company policies and procedures
  • Manage, implement and control Systems project according to the strategic plan
  • Train the users as necessary
  • Ensure internet service is provided effectively
  • Log and track all software licenses to ensure legal compliance.
  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles and data services.
  • Oversee troubleshooting, systems backups; archiving and disaster recovery and provides expert support when necessary.
  • Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
  • Provide network communications support and technical guidance.
  • Relocate to Remote Area

Responsibilities

  • Develop, handle and maintain and secure all IT systems within the organization including both hardware and software such as Opera, Micros, Sun System and Material Control
  • Responsible for supporting all hardware and software problems reported, documenting problems and solutions as required
  • Ensure compliance with established procedures, systems security, availability, internal controls and organization standards.
  • Support the daily operations of information technology and telecommunications to meet the highest standards of service to all concerned parties and respond to user’s needs and requests.
  • Identify & propose solutions for upgrading needs for both hardware and software application in line with the hotel present and future business needs.
  • Ensure adequate back-up procedures are present to protect both hardware and software applications from system failures or loss of data as well as corporate servers and applications are implemented, documented and stored
  • Monitor the performance of all Corporate Web Systems and applications and maintain a log of performance reports, error and integrity check reports, system malfunctions and solutions
  • Ensure confidentiality about the information released to users as part of their job function as the systems contain valuable and proprietary information
  • Implement all the hotel requests that is related to Exchange Server, in line with Anantara guidelines for email and internet
  • Control all user’s IDs, passwords, Users group rights and utilities of all corporate web applications
  • Maintain the inventory of materials and computer related supplies
  • Establish documentations and reports as per company policies and procedures
  • Manage, implement and control Systems project according to the strategic plan
  • Train the users as necessary
  • Ensure internet service is provided effectively
  • Log and track all software licenses to ensure legal compliance.
  • Coordinate service and maintenance of computer hardware and peripherals, printers, photocopiers, facsimiles and data services.
  • Oversee troubleshooting, systems backups; archiving and disaster recovery and provides expert support when necessary.
  • Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
  • Provide network communications support and technical guidance.

FAQs

What is the primary responsibility of the Assistant IT Manager at Qasr Al Sarab Desert Resort by Anantara?

The primary responsibility includes developing, handling, maintaining, and securing all IT systems within the organization, including hardware and software like Opera, Micros, Sun System, and Material Control.

What kind of technical issues will the Assistant IT Manager be expected to troubleshoot?

The Assistant IT Manager will be expected to troubleshoot, repair, and resolve technical problems related to computer hardware, software, LAN/WAN connections, and internet services.

Is experience with specific software systems required for this position?

Yes, experience with systems such as Opera, Micros, Sun System, and Material Control is required.

What measures will the Assistant IT Manager take to ensure data security?

The Assistant IT Manager will ensure compliance with security procedures, maintain adequate backup protocols, and control user access rights to safeguard proprietary information.

Will the Assistant IT Manager need to provide training to hotel staff?

Yes, the Assistant IT Manager will need to train users as necessary to ensure they are proficient in using the IT systems.

What kind of reports is the Assistant IT Manager responsible for generating?

The Assistant IT Manager is responsible for establishing documentation and reports in accordance with company policies and procedures, including performance reports and error checks.

Is relocation required for this position?

Yes, relocation to a remote area is required for this position.

How will performance of the corporate web systems be monitored?

The Assistant IT Manager will monitor performance by maintaining logs of performance reports, error checks, system malfunctions, and solutions.

How does the Assistant IT Manager handle software licenses?

The Assistant IT Manager will log and track all software licenses to ensure legal compliance.

Will the Assistant IT Manager be involved in disaster recovery measures?

Yes, the Assistant IT Manager will oversee troubleshooting, backups, archiving, disaster recovery, and provide expert support when necessary.

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Anantara Hotels & Resorts

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Anantara is a luxury hotel and resort brand that offers unique experiences by blending indigenous culture, heritage, and natural beauty with modern amenities. With properties located across Asia, the Middle East, Africa, and Europe, Anantara focuses on providing exceptional hospitality and immersive experiences, such as culinary journeys and local excursions, to guests. Their approach emphasises sustainable tourism, aiming to create memorable stays while respecting and preserving the environment and local communities they operate within.