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Assistant Manager

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The Body Shop

Yesterday

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need customer service or beauty experience, knowledge of shop operations, sales success, problem-solving skills, IT proficiency, and flexibility to work varied hours, including weekends and holidays.
  • You will coach the team for exceptional customer service, manage store operations, analyze performance, meet sales targets, and foster team collaboration while promoting brand loyalty.

Requirements

  • Experience working within a customer service and/ or beauty environment with both sales and service targets
  • Working knowledge of shop operation processes
  • Demonstrated success in driving sales by leading and motivating a team
  • The ability to solve problems in a timely manner
  • Work flexible hours, including holidays, nights and weekends to meet the needs of the business
  • Good IT Skills
  • Ability to demonstrate outstanding communication and operational skills
  • Flexibility to work across Sunday to Saturday is required

Responsibilities

  • Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
  • Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
  • Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.

FAQs

What is the main responsibility of an Assistant Manager at The Body Shop?

The main responsibility is to share with the Store Manager in driving the store and team to deliver retail excellence and strong sales results while ensuring exceptional customer service.

Is retail experience necessary for the Assistant Manager role?

Yes, experience working within a customer service and/or beauty environment is required, particularly with sales and service targets.

What kind of leadership skills are expected from an Assistant Manager?

The Assistant Manager should demonstrate the ability to lead and motivate a team, ensuring successful performance and driving sales.

Are there specific hours that the Assistant Manager must be available to work?

Yes, the role requires flexibility to work across Sundays to Saturdays, including holidays, nights, and weekends to meet the needs of the business.

What qualities do you look for in a candidate?

We look for strong collaborative skills, commercial awareness, leadership capabilities, good personal conduct, and a sense of purpose aligned with The Body Shop's values.

Is prior knowledge of beauty products necessary for this role?

Yes, a good understanding of the beauty market and competitors, as well as a passion for The Body Shop's products, is highly desirable.

How important is customer experience in this role?

Very important; the Assistant Manager is responsible for coaching the team to achieve exceptional customer service standards and enhancing consumer loyalty and awareness of the brand.

What IT skills are required for the Assistant Manager position?

Good IT skills are required, including the ability to use internal systems and analyze performance for managing the store's commercial side.

What type of environment can I expect to work in?

You can expect a collaborative and dynamic environment where teamwork and people management are essential, and employees are encouraged to mix things up and be flexible.

Does The Body Shop support employee development?

Yes, The Body Shop values the development of its employees and encourages Assistant Managers to attract, retain, and grow team members who reflect the brand.

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The Body Shop

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.