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Assistant Manager

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Hollywood Bowl Group Plc

Sep 8

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You need management experience in leisure, hospitality, or retail, a passion for customer service, team development skills, and a willingness to work nights and weekends. Success drive is essential.
  • You will train staff, ensure excellent service, support operations, coach the team, and maintain high standards for a fun and safe customer environment.

Requirements

  • Management experience, ideally within the leisure, hospitality, or retail industry
  • A passion for customer service
  • Evidence of inspiring and developing large teams
  • A willingness to work nights and weekends
  • Desire for success

Responsibilities

  • - Receive a thorough induction to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.
  • - Support the effective operation of the business, injecting fun and positivity into the team and enhancing the customer journey.
  • - Coach and mentor the team, and run an exceptional operation, front-of-house.
  • - Support the General Manager back-of-house in delivering on centre goals and financial targets.
  • - Guarantee that your centre has the best standards and service in the industry to ensure the centre is a safe and fun environment for our customers.

FAQs

What are the working hours for the Assistant Manager position?

The position offers a 40-hour contract, with additional pay for any extra shifts you work, and will require a willingness to work nights and weekends.

Is there a bonus structure available for this role?

Yes, there is an opportunity to earn an extra £1 per hour as part of our monthly bonus scheme, along with a centre outperformance bonus.

What kind of training will I receive when I join?

You will receive a thorough induction to set you up for success and ensure you are fully trained across all areas of the busy centre.

Are there any discounts for employees?

Yes, you will receive 50% off food when working, and a 30% discount off food and drink for you and up to five friends.

How many holidays do I get?

You will receive 28 days of holiday, with additional days awarded based on length of service.

Is there an opportunity for career development?

Yes, you will have access to our in-house Centre Manager in Training programme and apprenticeships to help you further develop your career.

What is the working environment like at Hollywood Bowl Group?

The environment is fast-paced and dynamic, with a focus on enhancing the customer journey and creating a safe and fun atmosphere for customers.

Is there support for mental health?

Yes, we provide access to our Employee Assistance Programme (EAP) for you and your family, in addition to having dedicated Mental Health First Aiders available.

Do I have to work on weekends?

Yes, the role requires a willingness to work nights and weekends, with one in four weekends off.

Are there any benefits for long service?

Yes, we offer financial long service awards to recognize and reward your dedication to the company.

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Hollywood Bowl Group Plc

Lets Roll

Entertainment & Media
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Bowling. Mini golf. Arcades and more. People across the UK come to us to celebrate their special days and enjoy their time off. If you can make every experience memorable for them and fun for you, this is the place to be. So, what’s it like to be part of the Hollywood Bowl Group? In three words: supported, family, fun. From our Team Members to Managers, everyone can thrive off of each other every single day. Working together to motivate, progress and make the best possible experience for our people and our customers. Our amazing teams are at the heart of our business, ensuring that through impeccable service, knowledge and a high-energy approach, our customer experience is the best it can be. However, our dedication doesn’t stop there. We are as passionate about our employees as we are about our customers. We build our teams with the most energetic and engaging individuals who share our values and are proud to be part of our culture. In return, we provide them with a fun and supportive environment with opportunities to develop a fulfilling and rewarding career.