Assistant Manager - Banquet

Mandarin Oriental Hotel Group

7d ago

Job
Full-time
Mid Level
Hospitality & Retail
People, HR & Administration
Dubai

AI generated summary

You need a high school diploma, 3 years in luxury hotels, UAE experience, strong customer service, banquet knowledge, leadership skills, and proficiency in MS Office.
You will support banquet operations, ensure standards are met, coordinate events, manage casual labor, oversee maintenance, analyze financials, and foster teamwork across departments.

Requirements

High School qualification or equivalent.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Minimum 3 years’ experience in a high-volume, luxury hotel
UAE experience is preferred
Hotel pre-opening experience is preferred
Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and through driving and motivating the team accordingly.
Ability to work long hours with a strong focus on operational excellence.
Strong knowledge of HACCP preferred.
Competent computer skills including MS Office or equivalent.
Knowledge of Banquet service procedures and standards.
Well organized and possess a solid administrative capability.
Proven ability to successfully support, motivate and lead a large and diverse team.
Ability to organize large projects and events with guidance of the Director of Banquets.
Able to use documented performance management systems and handling disciplinary processes with guidance of the restaurant manager.
Perform job with attention to details and the ability to organize and handle multiple tasks

Responsibilities

Provide support in all operational and administrative aspects of Banqueting operations to assure a smooth day to day operation and take charge of the department in his absence.
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.
Create and maintain a great synergy between Banqueting operations and all other F&B outlets as well Catering and Event Sales and support them as required whenever possible.
If requested, provide support in meeting clients for operational questions and concerns and join sales calls if necessary.
Maintain a strong relationship with events related contractors and event companies as well as counterparts from other hotels in the city.
Work closely with the respective Culinary team members on coordinating service flow, timings and set ups of all events, including coffee breaks, buffet, set menus, cocktail receptions and any others as required.
Maintain a file with detailed overview of all banquet venues and work closely with the Catering and Events Sales team together to determine possible lay outs, set ups and floor plans.
Ensure all venues will be fully set, including lighting, music, decoration and other details at least thirty minutes’ prior the scheduled start time.
Ensure all audio-visual equipment will function perfectly, and organisers will be asked about optimal sound and visual effects; a beeper, deck or cell phone number will be given to the meeting organizer with which the audio-visual technician can be summoned throughout the meeting.
Ensure accuracy of all printed material, menus and buffet tag for every event: current, spelled correctly, clean and presentable.
Assist the Assistant Banquet Manager to observe all aspects of the business forecast and to plan the equipment and supplies accordingly and maintain access to resources of casual labour and assure high quality casual labour is available at all times.
Maintain access to resources of casual labour, assure high quality casual labour is available at all times and manage productivity of casual labour.
Oversee and maintain solid records of all Annual Leave and Public Holiday clearance and assure none are accumulated within the outlet.
Assist in planning and execution of special promotional activities for the outlets and plan for festive season events related, most importantly Ramadan.
Support the Banquet lead & to supervise the overall maintenance and cleanliness of the outlet at all times and as assigned carry out monthly or more frequent walk-throughs with the respective engineering and housekeeping colleagues and follow up accordingly on the produced reports to achieve an immaculate environment.
Constantly identify areas for improvement in service and food and beverage quality by reviewing feedback from the Events and Catering team, general guest comments, guest incident reports, and share observations and recommendations with the Assistant Director of Food and Beverage and formulate action plans accordingly, also in cooperation with the respective Chefs.
Ensure that the information and information security equipment assets are secured as effectively as practically possible to ensure the confidentiality, integrity and availability of the information assets.
Attend and participate the weekly/daily events meeting with the Catering and Events Sales team to assure a smooth communication flow in addition to email correspondence.
Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets.
Monitor the monthly P&L and carry out regular detailed analysis of outlet related financial information and overview the accurate billing of all events.
Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the outlet manager.
Provide support in defining a ratio of casual labour in cooperation with the Assistant Director of F&B and ensure adherence.
Plan, guide and supervise the set-ups, execution and clearance of all events taking place in the hotel as well as outside caterings.
Maintain a clear overview of all POS- point of sales related set up and carry out regular check on accuracy of all items.
Assist to prepare a weekly roster to schedule all colleagues effectively depending on the events on the books and if necessary, reallocate colleagues to other areas in liaisons with other managers.
If requested, to carry out monthly or more regular, documented communication meetings with the banqueting team as a forum to share important information related to banqueting operations.
Train, evaluate and schedule all colleagues including Catering and Event Sales colleagues in accordance to the applicable standards, set ups and policies as per the overall business requirements.
Conduct counselling and disciplinary action as appropriate in accordance with Mandarin Oriental Downtown, Dubai’s procedures.
Encourage proactive, efficient and effective inter-departmental communication within and beyond the F&B division in order to promote a climate of teamwork and enthusiasm.

FAQs

What are the main responsibilities of the Assistant Manager - Banquet?

The Assistant Manager will support the Banquets lead in all operational and administrative aspects of the Banqueting operation, oversee events, ensure compliance with operational standards, maintain relationships with contractors, and coordinate with the Culinary team, among other responsibilities.

What qualifications are required for this position?

A High School qualification or equivalent is required, with a Degree or Higher National Diploma in Hospitality/Hotel/Business Management preferred. A minimum of 3 years’ experience in a high-volume, luxury hotel is also necessary.

Is UAE experience necessary for this role?

UAE experience is preferred but not strictly necessary.

Is hotel pre-opening experience required for this position?

Hotel pre-opening experience is preferred, although not mandatory.

What skills are essential for being successful in this role?

Essential skills include strong organizational and administrative abilities, knowledge of HACCP, computer proficiency, and the capability to lead and motivate a diverse team effectively.

Does the Assistant Manager - Banquet need to work long hours?

Yes, the role requires the ability to work long hours with a strong focus on operational excellence.

How does the role involve interaction with clients?

The Assistant Manager may provide support in meeting clients for operational questions and concerns and may join sales calls if necessary.

What type of events will the Assistant Manager be responsible for supervising?

The Assistant Manager will oversee various events, including coffee breaks, buffets, set menus, and cocktail receptions, ensuring everything runs smoothly.

Is there a focus on maintaining high-quality service and food standards?

Yes, constantly identifying areas for improvement in service and food and beverage quality is a crucial part of the role.

How is the performance of the Banquet team managed?

The Assistant Manager will train, evaluate, and schedule team members, conduct counseling and disciplinary actions as appropriate, and encourage effective communication within the team.

What type of communication is expected regarding event planning?

Regular participation in events meetings with the Catering and Events Sales team is expected to ensure smooth communication and coordination.

Will the Assistant Manager have any duties related to financial monitoring?

Yes, the Assistant Manager will monitor the monthly P&L, carry out financial analyses, and oversee the accurate billing of events.

Are there opportunities for professional development in this role?

Yes, opportunities for training and personal development are available as the Assistant Manager will conduct training sessions for team members.

Mandarin Oriental Hotel Group

Travel & Leisure

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.