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Assistant Manager, Production

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Krispy Kreme

3d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Humble

AI generated summary

  • You should love bringing joy to others, have a high school diploma or equivalent, experience in sales and customer service, strong communication skills, and be friendly. Some college is ideal.
  • You will lead teams for exceptional customer service, manage production and quality control, handle sales strategies, ensure cleanliness, assist in hiring and training, and oversee budgeting tasks.

Requirements

  • You love the idea of bringing joy to others.
  • You have a high school diploma or equivalent,
  • you're experienced in sales, customer service, and managing others,
  • you can communicate with others well,
  • and you're friendly and approachable.
  • If you've completed some college, that would be ideal.

Responsibilities

  • Assistant Managers serve as a role model to team members and other Krispy Kremers. They set the tone and create an environment for exceptional customer service! You will know how to handle difficult situations with customers and other matters in the shop in a professional and humble way. We want all our customers to be happy with their experience in every one of our shops! You'll also ensure all our products are up to the highest standard- the Krispy Kreme standard. You'll maintain shop organization, answer the phone, and communicate with our Support Center teams when needed.
  • You'll work alongside the General Manager to achieve business plan objectives and profitability, and you'll help lead sales, which can include Hot Light times, retail sales, fundraising and suggestive selling.
  • You'll discover ways to maximize efficiency in daily doughnut-making, and you'll understand quality control procedures and coordinate production schedules to meet guest satisfaction. You'll get to know our equipment well by inspecting it and finding any issues that need fixing.
  • Make sure the shop is clean and safe! Shoes, floors, overall cleanliness is always a top priority.
  • You'll help the General Manager in recruiting, hiring, training, and all other needs, and you'll supervise shifts and demonstrate leadership.
  • Assist the General Manager in managing income and expense budgets (Accounts Payable/Receivable) and reporting sales and other important information.
  • Get ready to get moving! This role will involve carrying and lifting boxes, decorating and packing doughnuts, sweeping or mopping, communicating with customers and fellow Krispy Kremers, filing orders and using the phone. You might lift up to 75 pounds from time to time. You'll need a driver's license too.

FAQs

What is the main responsibility of an Assistant Manager, Production?

The main responsibility of an Assistant Manager, Production is to ensure guest satisfaction by providing exceptional customer service, supporting and inspiring team members, and assisting in the overall operation of the shop.

What qualifications do I need to apply for this position?

You need a high school diploma or equivalent, experience in sales, customer service, and managing others. Some college education is ideal but not required.

Is previous experience in the food industry necessary?

While previous experience in the food industry is not explicitly required, experience in customer service and sales is essential for this role.

What kind of working conditions can I expect?

You can expect a fast-paced environment involving various tasks such as lifting up to 75 pounds, maintaining cleanliness, and ensuring safety standards while interacting with customers and team members.

Will I have opportunities for career advancement?

Yes, the role is designed to help develop business skills, and there are potential career advancement opportunities, including the possibility of becoming a General Manager.

What is considered a typical work schedule for this position?

The schedule may vary, often requiring shifts that include evenings and weekends, as the shop may require coverage during peak hours.

What training will I receive?

You will receive training in guest services, production processes, safety and sanitation practices, as well as recruiting and managing team members.

How involved will I be in sales objectives?

You will work alongside the General Manager to achieve business plan objectives, contribute to sales goals, and assist in activities like fundraising and suggestive selling.

Do I need a driver’s license for this position?

Yes, a valid driver's license is required as it may be necessary for various tasks related to the job.

What are the performance expectations for customer service?

You are expected to set the tone for exceptional customer service, handle difficult situations professionally, and ensure all products meet Krispy Kreme's quality standards.

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Krispy Kreme

Home of the Original Glazed Doughnut. 🍩 & ☕ since 1937.

Retail & Consumer Goods
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Krispy Kreme is a global doughnut company and coffeehouse chain known for its signature hot, fresh doughnuts, particularly the Original Glazed. The company focuses on creating joyful experiences by providing delicious treats and exceptional service. Krispy Kreme aims to bring smiles to faces through its high-quality products, community engagement, and memorable customer interactions with their ultimate mission to make the most awesome doughnuts on the planet every single day. With a commitment to freshness and quality, they strive to make every doughnut experience delightful and special.

Culture & Values

  • Make it Great

    We are masters of our craft, believing that awesomeness is not an act but a habit. We learn, we teach, and we share to grow our peeps and create our path, making our own destiny. We take pride in our wins yet we don’t take ourselves too seriously. We embrace the magic that is Krispy Kreme.

  • Make it Count

    We may be a global iconic brand, but we behave like a start-up, adaptable and looking toward the future. We think and act like owners because our passion means we’re personally invested in the success of our business. We care about holding true to our word, we own the outcomes. We love to recognize success stories, and always deliver kudos for positive change.

  • Make it with Heart

    Our greatest strength is the unique perspective of every Krispy Kremer. That’s why we respect all opinions and appreciate our differences. The care, passion, and heart that we bring to everything we do is what drives us to inspire customer wonder and love our communities, locally and across the globe.