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Assistant Manager, Production

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Krispy Kreme

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Merriam

AI generated summary

  • You love bringing joy to others, have a high school diploma, experience in sales and management, can communicate well, and are friendly; some college is ideal.
  • You’ll lead team members in customer service, manage production quality, ensure cleanliness, assist in hiring and training, oversee budgets, and handle physical tasks like lifting and packing.

Requirements

  • You love the idea of bringing joy to others.
  • You have a high school diploma or equivalent,
  • you're experienced in sales, customer service, and managing others,
  • you can communicate with others well,
  • and you're friendly and approachable.
  • If you've completed some college, that would be ideal.

Responsibilities

  • Assistant Managers serve as a role model to team members and other Krispy Kremers. They set the tone and create an environment for exceptional customer service! You will know how to handle difficult situations with customers and other matters in the shop in a professional and humble way. We want all our customers to be happy with their experience in every one of our shops! You'll also ensure all our products are up to the highest standard- the Krispy Kreme standard. You'll maintain shop organization, answer the phone, and communicate with our Support Center teams when needed.
  • You'll work alongside the General Manager to achieve business plan objectives and profitability, and you'll help lead sales, which can include Hot Light times, retail sales, fundraising and suggestive selling.
  • You'll discover ways to maximize efficiency in daily doughnut-making, and you'll understand quality control procedures and coordinate production schedules to meet guest satisfaction. You'll get to know our equipment well by inspecting it and finding any issues that need fixing.
  • Make sure the shop is clean and safe! Shoes, floors, overall cleanliness is always a top priority.
  • You'll help the General Manager in recruiting, hiring, training, and all other needs, and you'll supervise shifts and demonstrate leadership.
  • Assist the General Manager in managing income and expense budgets (Accounts Payable/Receivable) and reporting sales and other important information.
  • Get ready to get moving! This role will involve carrying and lifting boxes, decorating and packing doughnuts, sweeping or mopping, communicating with customers and fellow Krispy Kremers, filing orders and using the phone. You might lift up to 75 pounds from time to time. You'll need a driver's license too.

FAQs

What is the primary responsibility of an Assistant Manager at Krispy Kreme?

The primary responsibility of an Assistant Manager is to ensure every guest is fully satisfied with their doughnuts and overall experience while supporting and inspiring team members.

What skills are required for this position?

The ideal candidate should have experience in sales, customer service, and managing others, along with strong communication skills and a friendly, approachable demeanor.

Is prior management experience necessary for this role?

While prior management experience is beneficial, it is not strictly necessary. Candidates should have experience in customer service and be willing to learn and grow into the role.

What are the physical requirements for the Assistant Manager position?

Candidates should be prepared to lift up to 75 pounds, perform tasks such as carrying and packing doughnuts, and participate in general shop maintenance, including sweeping and mopping.

Will I receive any training as an Assistant Manager?

Yes, you will receive training in various aspects of the job, including customer service, production efficiency, safety, and team leadership.

What kind of environment can I expect to work in?

You can expect a dynamic and fast-paced environment focused on creating exceptional customer experiences, teamwork, and maintaining high product standards.

Are there opportunities for advancement within the company?

Yes, this role is designed to help you develop the necessary business skills to advance to a General Manager position in the future.

Do Assistant Managers interact with customers?

Yes, Assistant Managers play a key role in guest services and are expected to handle customer interactions professionally and ensure satisfaction.

How does the role support sales initiatives?

You will work closely with the General Manager to achieve business plan objectives, lead sales efforts, and engage in activities like fundraising and suggestive selling.

What qualifications do I need to apply for this job?

A high school diploma or equivalent is required, and ideally, you should have some college education along with experience in relevant fields.

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Krispy Kreme

Home of the Original Glazed Doughnut. 🍩 & ☕ since 1937.

Retail & Consumer Goods
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Krispy Kreme is a global doughnut company and coffeehouse chain known for its signature hot, fresh doughnuts, particularly the Original Glazed. The company focuses on creating joyful experiences by providing delicious treats and exceptional service. Krispy Kreme aims to bring smiles to faces through its high-quality products, community engagement, and memorable customer interactions with their ultimate mission to make the most awesome doughnuts on the planet every single day. With a commitment to freshness and quality, they strive to make every doughnut experience delightful and special.

Culture & Values

  • Make it Great

    We are masters of our craft, believing that awesomeness is not an act but a habit. We learn, we teach, and we share to grow our peeps and create our path, making our own destiny. We take pride in our wins yet we don’t take ourselves too seriously. We embrace the magic that is Krispy Kreme.

  • Make it Count

    We may be a global iconic brand, but we behave like a start-up, adaptable and looking toward the future. We think and act like owners because our passion means we’re personally invested in the success of our business. We care about holding true to our word, we own the outcomes. We love to recognize success stories, and always deliver kudos for positive change.

  • Make it with Heart

    Our greatest strength is the unique perspective of every Krispy Kremer. That’s why we respect all opinions and appreciate our differences. The care, passion, and heart that we bring to everything we do is what drives us to inspire customer wonder and love our communities, locally and across the globe.