FAQs
What is the primary purpose of the Assistant Officer, Video KYC Support role?
The primary purpose is to improve the quality of customer interactions and KYC fulfillment in the VRM Channel through virtual support, ensuring compliance with regulatory KYC requirements and enhancing knowledge of KYC processes.
What experience is required for this position?
The position requires 1-2 years of experience, preferably in the banking industry and/or within KYC, account services, or banking operations environment.
What educational qualifications are preferred for this role?
A degree holder is preferred, along with certifications in areas such as Operations and MS Office, which would be advantageous.
What are the core competencies required for this role?
The core competencies include strong interpersonal and verbal/written communication skills, effective and engaging skills, basic analytical skills, good judgment, problem-solving skills, and the ability to organize information in a structured manner.
What technical competencies should candidates possess?
Candidates should be proficient in MS Office tools, including Excel, PowerPoint, and Word, with knowledge of Finacle, call center tools, and CMS being preferred.
What is expected of the employee in terms of KYC guidelines?
Employees are expected to strictly adhere to KYC guidelines, ensure compliance with the Customer Acceptance Procedure, identify any KYC gaps, and escalate KYC exceptions as necessary.
How does this role interact with other teams?
The role involves ensuring remote coverage and engagement of customers alongside branch teams for support, as well as close interaction with channels, segments, and clusters to maintain consistent service delivery and meet business objectives.
What values does DBS India promote within its culture?
DBS India promotes a culture of valuing employees, fostering continuous professional development, ensuring customer focus, building pride in the organization, maintaining honesty and integrity, and enhancing self-knowledge and skills for continuous improvement.
Is there a focus on customer satisfaction in this role?
Yes, there is a significant focus on customer satisfaction, with an emphasis on delighting customers and reducing complaints.
What are the potential benefits offered for this position?
The position offers a competitive salary and benefits package, alongside professional advantages of a dynamic environment that supports development and recognizes achievements.