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Assistant Patient Pathway Co-ordinator

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Croydon Health Services NHS Trust

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • People, HR & Administration
    Healthcare

AI generated summary

  • You need admin experience, strong communication, organization skills, teamwork, IT proficiency, and customer service. Knowledge of healthcare pathways and a compassionate, proactive approach are desirable.
  • You will manage patient queries, book appointments, liaise with clinicians, support pathway management, and ensure high satisfaction levels for patients and staff, following established SOPs.

Requirements

  • - Previous experience in an administrative role
  • - Excellent communication skills, both verbal and written
  • - Strong organizational skills and attention to detail
  • - Ability to work effectively as part of a team
  • - Proficiency in using IT systems and software
  • - Knowledge of healthcare pathways and processes (desirable)
  • - Ability to manage multiple tasks and prioritize effectively
  • - Customer service experience
  • - A proactive approach to problem-solving
  • - Flexibility to adapt to changing circumstances
  • - Compassionate and empathetic attitude towards patients

Responsibilities

  • You will work as the point of contact for all administrative issues relating to patient's pathway of care, working alongside Consultants and administrative colleagues.
  • The post holder will be responsible for answering patient queries via telephone, email and face to face, booking clinical appointments, ensuring capacity is appropriately used, problem solving, RTT and liaison with Clinicians.
  • The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.
  • The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
  • The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
  • To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

FAQs

What is the job title for this position?

The job title is Assistant Patient Pathway Coordinator at the Sickle Cell Centre.

What band level is this position?

This position is a Band 3 role.

What type of person is this role suitable for?

This role is suitable for a proactive individual looking to develop their administration skills in a busy team environment.

What responsibilities will the post holder have?

The post holder will be responsible for answering patient queries, booking clinical appointments, ensuring capacity is used appropriately, problem solving, managing RTT, and liaising with clinicians.

Who will the post holder work alongside?

The post holder will work alongside Consultants and administrative colleagues within a multi-disciplinary Point of Delivery team (POD).

What is the main purpose of this role?

The main purpose is to manage the patient pathway from referral to discharge and ensure a smooth process for both patients and clinicians.

How does the post holder ensure patient and clinician satisfaction?

Satisfaction is ensured by being an accessible, customer-focused, and knowledgeable point of contact.

What organisational practices will the post holder follow?

The post holder will adhere to Standard Operating Procedures (SOPs) that outline how the functions of the role are to be carried out.

Where is the primary site for Croydon Health Services NHS Trust?

The primary site is Croydon University Hospital, one of the busiest hospitals in London.

What type of services does Croydon Health Services provide?

Croydon Health Services provides hospital and community services from various clinics and specialist centres throughout Croydon.

Who can I contact for further details or informal visits?

You can contact Marta Miziolek, Team Leader, via email at marta.miziolek@nhs.net or by telephone at 02084013000.

Are there opportunities for professional development?

Yes, Croydon Health Services places great importance on education and training throughout the careers of all staff, offering access to core skills training and professional development.

What are the interview dates for this position?

The interview date is to be confirmed (TBC).

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Croydon Health Services NHS Trust

Excellent Care for All

Science & Healthcare
Industry
1001-5000
Employees
2010
Founded Year

Mission & Purpose

Croydon Health Services NHS Trust delivers a range of acute and community healthcare services, including emergency, surgical, and outpatient care, to the people of Croydon. Their mission is to provide high-quality, patient-centered care that enhances health outcomes and improves patient experiences. Their purpose is to ensure accessible, effective, and compassionate care that meets the needs of their local community.