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Assistant Store Manager

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • London
  • 14d left

AI generated summary

  • You should have luxury retail experience, a strong background in guest service, natural leadership skills, and a passion for chocolate and exceptional service.
  • You will lead and develop your team, drive sales to exceed targets, and implement promotions while maximizing in-store commercial opportunities.

Requirements

  • Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high service guest interaction.
  • Natural leadership qualities to get the best of your high performing team both individually and as a whole.
  • A passion for chocolate, our brand and for giving the best service to our guests.

Responsibilities

  • Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
  • Drive store sales and profit plan and take action to maximise performance.
  • Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
  • Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

FAQs

What is the job title for this position?

The job title is Assistant Store Manager.

Where is the location of the job?

The job is located in Watford, London.

What is the contract type for this position?

The contract type is Full-Time Permanent.

What is the salary for the Assistant Store Manager position?

The salary is £28,080 per annum.

When is the closing date for applications?

The closing date for applications is 5th January 2025.

What type of environment does the Assistant Store Manager need experience in?

The Assistant Store Manager should have experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.

Is flexibility required for this job?

Yes, flexibility is required as the stores are open seven days a week, including weekends and evenings.

What are some key responsibilities of the Assistant Store Manager?

Key responsibilities include supporting the Store Manager in leadership, driving sales and profit plans, exceeding store sales targets, and maximizing commercial opportunities in-store.

What benefits are offered to the Assistant Store Manager?

Benefits include a competitive salary, performance-based incentives, 50% unlimited staff discount, 70% discount off stays in their hotel in St Lucia, and the option for flexible working arrangements.

What values does Hotel Chocolat promote within their workplace?

Hotel Chocolat promotes values of Originality, Authenticity, and Ethics, focusing on respect, equality, and kindness.

Is Hotel Chocolat an equal opportunity employer?

Yes, Hotel Chocolat is proud to be an Equal Opportunity Employer that celebrates a diverse and inclusive culture.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.