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Assistant Store Manager

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Poundland & Dealz

2mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level

AI generated summary

  • You excel in customer service, create a safe environment, support team training, lead daily meetings, and ensure products are priced and merchandised effectively.
  • You will deliver excellent customer service, support team development, manage inductions, lead daily huddles, ensure product presentation, and maintain a safe environment.

Requirements

  • - Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • - Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • - Create a safe environment for your team and ensure all policies and procedures are followed.
  • - Work alongside the Store Manager to help support the team around you.
  • - Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • - Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • - Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Responsibilities

  • Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • Create a safe environment for your team and ensure all policies and procedures are followed.
  • Work alongside the Store Manager to help support the team around you.
  • Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

FAQs

What is the role of the Assistant Store Manager at Poundland & Dealz?

The Assistant Store Manager acts as a vital link between the Store Manager and the store team, playing a key role in shaping the experiences of both team members and customers while driving sales and ensuring excellent customer service.

What qualifications are required for this position?

While specific qualifications are not listed, the position offers the opportunity to pursue a Retail Manager Level 3 qualification through an apprenticeship, suggesting that a background in retail leadership or management is beneficial.

Are there opportunities for professional development?

Yes, the role includes professional development opportunities, including a comprehensive induction plan, in-house development programs, and the chance to pursue further qualifications.

What are the working hours for this position?

Rotas are scheduled four weeks in advance, which allows for a structured work routine while considering employees' work-life balance.

What benefits does this role offer?

Benefits include participation in the Retail Management Bonus Scheme, a holiday allowance that increases with tenure, family-friendly benefits, life assurance, an in-store discount, and access to an Employee Assistance program for well-being support.

How does the company recognize and reward its employees?

Poundland & Dealz has year-round initiatives to recognize and reward colleagues for their contributions to the company.

Is previous retail experience necessary for this role?

While the job description does not specify, previous retail experience is typically advantageous for contributing effectively to the Assistant Store Manager role.

What is the company's approach to customer service?

The company emphasizes the importance of delivering excellent customer service consistently, encouraging employees to go above and beyond for customers, including greeting them and assisting at checkouts.

How does the Assistant Store Manager support their team?

The Assistant Store Manager creates a safe environment for the team, manages new colleagues' inductions, and collaborates with supervisors to drive ongoing training and development through coaching.

What are the core values that employees are expected to embody?

Employees are expected to embody the core values of "Love our customers," "Care for our colleagues," and "Protect the pounds (and euros)," which guide their daily behaviors and interactions.

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Poundland & Dealz

Creating Amazing Value Everyday

Retail & Consumer Goods
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

The Poundland Story. Everything for £1 was the idea of our founders in 1990 and we’ve grown to become one of the largest discount & value retailers in the UK, with thousands of great products at £1 across over 500 stores… and sometimes we offer special promotions and products at other prices. We work hard to bring you amazing value products every day with over two-thirds being sourced from the UK.