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Assistant Store Manager

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  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
  • London

Requirements

  • 1–2 years’ experience working in a multicultural retail environment.
  • Experience/keen interest in luxury fashion/cosmetics/lifestyle brands.
  • Leadership and coaching skills.
  • Digital proficiency, learning agility, and a growth mindset.
  • A winning personality to easily establish trustful relationships.

Responsibilities

  • Strive for excellence and go the extra mile in every customer interaction.
  • Build a loyal portfolio of existing and new customers.
  • Act as a role model, leading by example with passion and enthusiasm.
  • Support recruitment, coach and motivate the team to drive the business.
  • Support the implementation of the monthly service and sales plan, goals, and targets.
  • Facilitate the onboarding of new starters in store.

FAQs

What is the primary role of an Assistant Store Manager at Swarovski?

The primary role of an Assistant Store Manager at Swarovski is to advocate for the brand by providing exceptional customer service, leading a motivated team, and creating an extraordinary brand experience.

What are the key responsibilities of the Assistant Store Manager?

The key responsibilities include striving for excellence in customer interactions, building a loyal customer portfolio, leading by example, supporting team recruitment and coaching, and implementing monthly service and sales goals.

What qualifications do I need to apply for the Assistant Store Manager position?

You need 1–2 years of experience in a multicultural retail environment, an interest in luxury fashion or lifestyle brands, leadership and coaching skills, digital proficiency, and the ability to establish trustful relationships.

What kind of team culture can I expect at Swarovski?

You can expect a diverse team culture that values passion for fashion and jewelry, where everyone is encouraged to push boundaries and work collaboratively.

What benefits do Assistant Store Managers receive?

Benefits include a competitive salary, a monthly bonus scheme, a generous staff discount, enhanced holiday entitlement, access to an Employee Assistance Programme, and discounts on various retail and hospitality services.

Is there an emphasis on sustainability at Swarovski?

Yes, sustainability is a core value at Swarovski, with initiatives focused on circular innovation, diversity, inclusion, and supporting charitable organizations through the Swarovski Foundation.

Does Swarovski support individual differences in the workplace?

Yes, Swarovski is an equal opportunity employer, committed to celebrating individuality and creating a workplace where all employees feel involved, respected, valued, and heard.

Will I have opportunities for professional development at Swarovski?

Yes, Swarovski offers opportunities for professional growth and development, allowing you to learn and advance within the company.

What is the company history of Swarovski?

Founded in 1895 in Austria, Swarovski is known for creating exquisite crystal products and has a global presence with approximately 2,400 stores in around 140 countries.

How does Swarovski define success for its Assistant Store Managers?

Success is defined by the ability to create an awe-inspiring brand experience, achieve sales goals, develop team members effectively, and foster exceptional customer loyalty.

Create a World of Wonder

Retail & Consumer Goods
Industry
10,001+
Employees
1895
Founded Year

Mission & Purpose

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Culture & Values

  • Inspired by People

    Without people, there is no culture. By continuously listening and exchanging ideas, we're able to take tangible actions to shape, live, and embrace our culture every day, everywhere.

  • Living our Values

    Our values are deeply embedded into our everyday lives. They define our way of working with each other and interacting with our customers.

  • Make Dreams Happen

    Turning dreams into reality isn’t easy. You need passion and determination; commitment and focus and the desire to inspire. When these come together, the result is beyond the imaginable.

  • Celebrate Individuality

    Working at Swarovski is about having the power to express who you truly are. With the freedom and support that allows you to shine. When our people feel that sense of belonging, we know they can achieve the incredible.

  • Act as One

    We’re driven by a common purpose - to place crystal into the hearts and hands of our customers. When we grow as a team, we can create more fulfilling careers, a better business, happier customers and a more joyful world.

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