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Assistant Store Manager

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Costa Coffee

3d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Southampton

AI generated summary

  • You must have a passion for the brand, customer service skills, management experience in hospitality/retail, Barista Maestro accreditation, and the ability to inspire and engage your team.
  • You will lead the team to enhance customer experience, manage store operations, monitor KPIs, oversee cash and stock, and support team growth through coaching and delegation.

Requirements

  • A love of the brand and excitement to be a part of it
  • Top notch customer service skills
  • Supervisory/management experience and a background in hospitality or retail
  • Barista Maestro accredited
  • Equal love of teaching and learning – there are so many ways to help each other grow
  • Ability to engage your team – be inspiring, empowering, honest, open and always there
  • Reliability to step into the Store Manager’s very cool shoes in their absence

Responsibilities

  • Becoming a brand ambassador and helping us shine
  • Leading the team to deliver an unbeatable coffee experience for every customer
  • Overseeing all aspects of operations, from cash and stock management to Costa standards, policies & procedures to in-store marketing and more
  • Monitoring the store KPI report and translating it into daily and weekly actions
  • Managing, growing, coaching, supporting and delegating to the team – all that lovely people stuff

FAQs

What responsibilities does the Assistant Store Manager have?

The Assistant Store Manager is responsible for overseeing store operations, including managing cash and stock, ensuring compliance with Costa standards, monitoring KPIs, leading the team, and maintaining customer relationships.

What qualifications do I need to apply for this position?

Candidates should have supervisory or management experience, a background in hospitality or retail, Barista Maestro accreditation, strong customer service skills, and a passion for coffee and people.

What benefits does Costa Coffee offer to Assistant Store Managers?

Benefits include a salary up to £28,360 per annum, a paid quarterly bonus scheme, free uniform, discounts on food and drinks, bespoke training, an employee recognition scheme, a referral scheme, and access to discounts via the Dream Beans portal.

Is training provided for Assistant Store Managers?

Yes, Costa Coffee offers bespoke training and development opportunities, including their award-winning Management Apprenticeship programme.

What is expected of the Assistant Store Manager in terms of team engagement?

The Assistant Store Manager is expected to engage and inspire the team, promote a collaborative atmosphere, and support their growth through teaching and learning.

How does the role of Assistant Store Manager contribute to Costa’s mission?

The Assistant Store Manager helps deliver an unbeatable coffee experience, promotes the brand, and ensures a positive store culture, all of which align with Costa’s mission to inspire the world to love great coffee.

What is the culture like at Costa Coffee?

Costa Coffee promotes a genuine, warm, and engaging team culture that values inclusion, equality, collaboration, and transparency.

Who can I contact if I have questions about the hiring process?

For any queries regarding the hiring process, you can contact careers@scoffs-group.co.uk.

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Costa Coffee

Reimagining Coffee Experiences to Make a Difference

Retail & Consumer Goods
Industry
10,001+
Employees
1971
Founded Year

Mission & Purpose

Costa Coffee is a British multinational coffeehouse company that provides high-quality coffee and a variety of food and beverages. Their mission is to inspire the world to love great coffee by delivering exceptional products and a welcoming environment. Costa Coffee aims to offer a unique and enjoyable experience for customers, with a focus on sustainability, community engagement, and innovation in their offerings.