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Assistant Store Manager

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Nottingham

AI generated summary

  • You must have customer-facing and supervisory experience, be commercially driven, inclusive in team development, passionate about customer service, and results-oriented with ethical standards.
  • You will support daily store operations, ensure excellent customer service, achieve targets, maintain visual merchandising, recruit volunteers, and boost sales through various channels.

Requirements

  • Experience in a customer facing role
  • Supervisory experience
  • Commercially driven to encourage new ideas
  • Inclusive approach to developing teams
  • Passion for delivering exceptional customer service and achieving the highest retail standards
  • Results driven but with a recognition of right result, right way.

Responsibilities

  • As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
  • Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
  • Ensuring highest standard of customer service
  • Achieving targets
  • Maintaining a high standard of visual merchandising
  • Maximising sales through physical and digital channels
  • Supporting with the recruitment and development of volunteers
  • Achieving expectations within campaign activities
  • Working with the manager to generate stock

FAQs

What are the working hours for the Assistant Store Manager position?

The role requires you to work 21 hours a week, specifically for 3 days from 9.15am to 5.15pm, with some weekend shifts required.

Is this position permanent or temporary?

This is a permanent role.

What are the main responsibilities of an Assistant Store Manager?

The Assistant Store Manager supports the Store Manager with day-to-day store operations and takes full responsibility in their absence, ensuring high standards of customer service, achieving targets, maintaining visual merchandising, maximizing sales, and contributing to team development.

What qualities are being sought for the ideal candidate?

We are looking for someone with experience in a customer-facing role, supervisory experience, a commercial mindset, an inclusive approach to team development, a passion for customer service, and a results-driven attitude.

Are weekend shifts required for this role?

Yes, flexibility is required as the store trades 7 days a week, and weekend shifts are part of the rota.

Is there any physical requirement for this role?

Yes, due to the volume of donations, the role can be physically demanding at times.

What benefits are offered to employees in this role?

The benefits include 38 days of annual leave, a staff discount, access to a health cash plan, enhanced family policies, and a pension plan with employer contributions among other perks.

How do I apply for this position?

To apply, click the “Apply” button, which will redirect you to the BHF Careers page, where you can complete the application form, submit your CV, and upload your employment history.

Will there be a background check as part of the hiring process?

Yes, any offer of employment is subject to a satisfactory DBS check.

Do you support inclusivity during the hiring process?

Yes, we are committed to fairness and consistency, using anonymous CV software during the application process to promote inclusivity.

The largest independent funder of research into heart and circulatory diseases in the UK

Science & Healthcare
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

The British Heart Foundation (BHF) is a charitable organisation dedicated to combating heart disease through research, education, and support. The BHF's primary mission is to save lives and improve cardiovascular health by funding groundbreaking research, advocating for heart-healthy lifestyles, and providing support to those affected by heart conditions. Their purpose revolves around preventing heart diseases, promoting awareness, and advancing medical knowledge to ensure a world where individuals live longer, healthier lives, free from the impact of heart-related illnesses. Through their multifaceted approach, the BHF strives to make a significant and lasting impact on heart health in the United Kingdom.