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Assistant Store Manager

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Poundland & Dealz

30d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
    People, HR & Administration
  • Lichfield

AI generated summary

  • You must lead by example, inspire your team, deliver excellent customer service, ensure safety, manage training, and communicate commercial objectives effectively.
  • You will deliver excellent customer service, support team development, ensure a safe environment, manage operations, lead daily briefings, and maintain product presentation and pricing.

Requirements

  • Lead, inspire, and excel – creating amazing value everyday!
  • As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.
  • We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
  • Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards. Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • Create a safe environment for your team and ensure all policies and procedures are followed. Work alongside the Store Manager to help support the team around you. Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved. Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Responsibilities

  • Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
  • Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.
  • Create a safe environment for your team and ensure all policies and procedures are followed.
  • Work alongside the Store Manager to help support the team around you.
  • Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.
  • Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
  • Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

FAQs

What is the role of an Assistant Store Manager at Poundland?

The Assistant Store Manager serves as a vital link between the Store Manager and the store team, playing a key role in shaping the customer and team experience, driving sales, and merchandising products effectively.

What qualifications are needed for this position?

While specific qualifications are not detailed, experience in retail management and a passion for customer service are beneficial. Opportunities for professional development, including a Retail Manager Level 3 qualification through an apprenticeship, are available.

Are there opportunities for career advancement?

Yes, there are opportunities for professional development, including in-house training programs and the chance to pursue a Level 3 apprenticeship in Retail Management.

What benefits do we offer to employees?

Benefits include a Retail Management Bonus Scheme, a comprehensive induction plan, increased holiday allowance, family-friendly benefits, in-store discounts, and access to Employee Assistance for well-being support.

How does Poundland prioritize customer service?

Customer service is at the forefront of everything we do, and the Assistant Store Manager is a role model in delivering excellent service by consistently going above and beyond to assist customers.

What are the key responsibilities of the Assistant Store Manager?

Key responsibilities include leading daily team huddles to communicate commercial objectives, ensuring product pricing and merchandising, creating a safe working environment, and managing colleague training and development.

What kind of work environment can I expect?

You can expect a vibrant retail environment that prioritizes fun, friendship, and teamwork, where every colleague is encouraged to thrive and contribute positively to the store and community.

Is there a requirement for previous retail experience?

While previous experience in retail management is beneficial, it may not be a strict requirement. Passion for retail and customer service is essential.

When are shifts scheduled?

Rotas are scheduled four weeks in advance, which helps create a culture that respects employees' work-life balance.

Does Poundland offer support for employee well-being?

Yes, Poundland provides access to Employee Assistance programs to support the well-being of all employees.

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Poundland & Dealz

Creating Amazing Value Everyday

Retail & Consumer Goods
Industry
10,001+
Employees
1990
Founded Year

Mission & Purpose

The Poundland Story. Everything for £1 was the idea of our founders in 1990 and we’ve grown to become one of the largest discount & value retailers in the UK, with thousands of great products at £1 across over 500 stores… and sometimes we offer special promotions and products at other prices. We work hard to bring you amazing value products every day with over two-thirds being sourced from the UK.