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Assistant Store Manager, Calvin Klein - O2 Outlet

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PVH Corp.

3d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • London

AI generated summary

  • You have supervisory experience in premium brands, manage people well, communicate effectively, adapt quickly, inspire trust on the shop floor, and tackle issues with a positive, can-do attitude.
  • You will lead teams to maximize sales, maintain visuals, analyze performance, recruit talent, ensure customer satisfaction, and communicate strategies for improvement.

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging.
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Responsibilities

  • Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
  • Analyze store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the primary role of the Assistant Store Manager at Calvin Klein - O2 Outlet?

The primary role of the Assistant Store Manager is to lead the store team in generating sales, minimizing losses, and creating an exceptional customer experience while maintaining high visual standards in the store.

What qualities are you looking for in a candidate for the Assistant Store Manager position?

We are looking for candidates who connect with consumers, have previous supervisory or specialist experience in premium or luxury brands, demonstrate strong people management skills, and are effective communicators.

Is prior experience in retail required for this role?

Yes, a track record of supervisory or specialist roles within a premium or luxury brand is required for the position.

What responsibilities will the Assistant Store Manager have in terms of staff management?

The Assistant Store Manager will be responsible for recruiting, hiring, and training staff, as well as setting clear sales goals and performance expectations for the team.

How does CFK promote a diverse workplace?

Calvin Klein and PVH are committed to fostering an inclusive and diverse community, celebrating different perspectives, backgrounds, and beliefs among associates.

Will I be expected to perform visual merchandising duties?

Yes, the Assistant Store Manager will work alongside the visual merchandising team to maintain corporate visual merchandising standards and ensure clear communication between teams.

What kind of support is provided for professional development?

PVH is committed to employee development and offers opportunities for career growth, including building bench strength for key positions and possible successors.

What are the typical working hours for the Assistant Store Manager position?

The working hours may vary; however, as an Assistant Store Manager, you will typically be expected to work flexible hours, including weekends and holidays, to meet the needs of the business.

Does Calvin Klein offer employee benefits?

Yes, Calvin Klein offers a competitive and comprehensive benefits program designed to support associates' well-being both at home and at work.

Is the Assistant Store Manager role a full-time position?

Yes, the Assistant Store Manager position is a full-time role, focused on leading the store team and driving sales.

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PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.