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Assistant Store Manager - Doncaster

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Bailey Nelson

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Melbourne
  • Quick Apply

AI generated summary

  • You should embody BN values, have solid Optics experience at a supervisory level, and possess leadership skills to train and develop your team while fostering exceptional customer interactions.
  • You will manage appointment bookings, ensure a seamless customer journey, run the store on the manager's days off, and utilize local marketing to grow the customer base and foster loyalty.

Requirements

  • Someone who feels at home with the BN values - tightknit, down to earth and constantly improving - and can bring joy to customer service and team interactions
  • Solid experience in Optics at a supervisor or management level
  • Leadership skills and a commitment to training and developing your team

Responsibilities

  • You support the Store Manager & Optometrist in running a successful store covering appointment book management and the execution of the customer journey so each customer has a seamless experience moving from the clinic to frame selection and dispense.
  • You are responsible for running the store two days a week on the Store Manager’s rostered days off.
  • You have the opportunity to grow your practice.
  • The customer experience you deliver will create a loyal returning base of customers and word of mouth referrals.
  • You’re also supported with local marketing tools that help you connect with your local community and grow your customer base.

FAQs

What is the main responsibility of the Assistant Store Manager at Bailey Nelson?

The Assistant Store Manager supports the Store Manager and Optometrist in running a successful store, managing appointment bookings, and ensuring a seamless customer journey from the clinic to frame selection and dispense.

Are there opportunities for career progression at Bailey Nelson?

Yes, there are growth opportunities as Bailey Nelson is opening new stores across Australia and New Zealand in 2024, providing potential for career advancement.

What training and development opportunities are offered to Assistant Store Managers?

Assistant Store Managers are provided with a comprehensive training experience to enhance their optical dispensing skills and team leadership capabilities, along with coaching from Store Managers, Regional Managers, and Area Directors.

What kind of work environment does Bailey Nelson promote?

Bailey Nelson promotes a diverse, inclusive, and welcoming workplace that values individuality and recognizes diversity as essential to transforming eye care experiences.

What are the desired qualities in candidates for the Assistant Store Manager position?

Ideal candidates should align with Bailey Nelson's values of being tightknit, down to earth, and focused on constant improvement, and must possess solid experience in optics at a supervisory or management level.

Is there any compensation package for the Assistant Store Manager role?

Yes, the position offers a competitive compensation package that includes a base salary and monthly & quarterly bonuses based on performance, as well as a generous product allowance.

How does Bailey Nelson ensure a positive customer experience?

The Assistant Store Manager plays a key role in delivering a positive customer experience by effectively managing the store operations and fostering a loyal returning customer base through quality service and local marketing tools.

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Bailey Nelson

Australian eyewear company from Bondi Beach, NSW. Now with over 100 stores across Australia, New Zealand and Canada

Retail & Consumer Goods
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Bailey Nelson is a company that designs, manufactures, and retails stylish and affordable eyewear, including glasses and sunglasses. Their ultimate mission is to change the way people see the world by making high-quality, fashionable eyewear accessible to everyone. Bailey Nelson's purpose is to combine exceptional craftsmanship with modern design, providing customers with a personalised and enjoyable shopping experience, both in-store and online, while fostering a sense of confidence and individuality through their products.