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Assistant Store Manager (Hyderabad Airport)

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Fossil Group, Inc.

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Hyderabad, +1

AI generated summary

  • You should have strong customer service experience, excellent communication, leadership skills, proficiency in MS Office, problem-solving abilities, and 2-4 years in a retail supervisory role.
  • You will assist in team recruitment, coaching for customer service, drive sales goals, ensure visual merchandising, manage schedules, uphold brand values, and maintain store operations.

Requirements

  • Strong experience in customer service and team support roles.
  • Exceptional communication and interpersonal skills.
  • Leadership ability with a focus on collaboration and mentorship.
  • Organizational and multitasking capabilities.
  • Ability to interpret sales metrics and apply insights.
  • Proficiency in MS Office.
  • Problem-solving and decision-making skills under pressure.
  • Minimum Graduation.
  • 2 to 4 years of experience in a retail supervisory or team leader role.

Responsibilities

  • Assist in recruiting, onboarding, and retaining top talent.
  • Support the Store Manager in setting performance goals and motivating the team to achieve them.
  • Actively coach team members in delivering exceptional customer service and selling skills.
  • Foster a collaborative environment to build team-selling skills and promote internal development.
  • Serve as a mentor and role model, supporting succession planning and career growth.
  • Address performance concerns in partnership with the Store Manager and Area/District Manager.
  • Help implement Fossil’s Brand Philosophy and Core Values in daily operations.
  • Act as a trusted partner to the Store Manager, communicating feedback, successes, and challenges.
  • Lead by example, inspiring the team through your performance and enthusiasm.
  • Recognize and celebrate team achievements.
  • Uphold Fossil’s 6 Core Values and ensure they are reflected in the team’s behavior.
  • Assist in executing floor sets, Plan-o-Grams (POG), and product placement.
  • Monitor sales trends and ensure best sellers are prominently displayed.
  • Share product knowledge with the team to deliver an elevated customer experience.
  • Maintain high standards of visual merchandising and store presentation.
  • Help develop and manage store schedules based on business needs and associate availability.
  • Support operational excellence, ensuring compliance with company policies and procedures.
  • Contribute to achieving sales plans, Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion metrics.
  • Participate in loss prevention measures, including inventory management and operational controls.
  • Maintain a clean, organized, and inviting store environment.

FAQs

What is the job title for this position?

The job title is Assistant Store Manager.

Where is the job location?

The job location is at Hyderabad Airport.

What is the primary focus of the Assistant Store Manager role?

The primary focus of the Assistant Store Manager role is on People, Product, and Place, ensuring an exceptional experience for both customers and team members while driving operational excellence.

How many years of experience are required for this position?

A minimum of 2 to 4 years of experience in a retail supervisory or team leader role is required for this position.

What educational qualifications are needed for the Assistant Store Manager position?

A minimum graduation is required for the Assistant Store Manager position.

What qualities does Fossil Group look for in candidates?

Fossil Group looks for candidates who embody core values such as Authenticity, Grit, Curiosity, Sense of Humor, and Making an Impact.

What responsibilities does the Assistant Store Manager have regarding team development?

The Assistant Store Manager assists in recruiting, onboarding, and retaining top talent, supports the Store Manager in setting performance goals, actively coaches team members, and serves as a mentor and role model for succession planning.

Is there a focus on visual merchandising in this role?

Yes, the Assistant Store Manager is responsible for maintaining high standards of visual merchandising and store presentation, as well as executing floor sets and product placement.

Are there specific sales metrics that the Assistant Store Manager is expected to contribute to?

Yes, the Assistant Store Manager contributes to achieving sales plans, Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion metrics.

What skills are essential for the Assistant Store Manager position?

Essential skills include strong customer service and team support experience, exceptional communication and interpersonal skills, leadership ability, organizational and multitasking capabilities, and proficiency in MS Office.

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Fossil Group, Inc.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1984
Founded Year

Mission & Purpose

Fossil Group is a global design, marketing, distribution, and innovation company specialising in lifestyle accessories. They offer a diverse range of products, including watches, jewellery, handbags, and other accessories. Their ultimate mission is to enrich the lives of their customers with innovative and fashionable products. Fossil Group's purpose is to blend vintage inspiration with modern technology, creating timeless yet contemporary designs that cater to a wide audience. They are committed to quality, creativity, and customer satisfaction.

Benefits

  • EMPLOYEE DISCOUNT PROGRAM

    As a new hire your first watch is on us. Also, receive discounts on the purchase of products.

  • FINANCIAL SECURITY

    Eligible employees can invest in the future by enrolling in a traditional pre-tax 401(k) retirement plan, Roth after-tax 401(k), Flexible Spending Account and Legal and Identity Theft Protection.

  • HEALTH COVERAGE

    Fossil offers a choice of medical, dental and vision plans that work best for you and your family, as well as Disability Programs, Life Insurance and Accidental Death & Dismemberment, and Critical Illness benefits.

  • PAID TIME OFF AND FLEXIBLE SCHEDULES

    At Fossil Group, we want you to love what you do and do what you love. A big part of that is a work-life balance that provides flexibility. At Corporate, we offer both hybrid and remote work schedules (depending on role) alongside regular Connection Days, Focus Fridays, and a seasonal “Summer Fridays” program.

  • PARENTAL PERKS

    Eligible employees can take an extended paid leave of absence to bond with their new child. Fossil also provides support through Milk Shipping, Phased Back to Work Program, Parental Buddy Program and Fossil Village Employee Resource Group.

  • WELLNESS

    Take care of your mental, emotional and physical wellness – at no additional cost to you or your family – through our Employee Assistance Program (EAP) and the variety of benefits we offer.