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Assoc Dir-Prod Dev/Mgt

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Verizon

25d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Chennai

AI generated summary

  • You need a bachelor's degree, 6+ years of relevant experience (3+ in sales support), strong project management skills, proficiency in MS Office, and knowledge of VZW systems. Excellent communication is essential.
  • You will manage UAT processes, analyze project metrics, oversee testing, lead a team for JIRA user stories, prioritize tasks, automate processes, and standardize systems in alignment with strategies.

Requirements

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Minimum of 3 years experience in business operations, business support, or management roles.
  • Experience of 3 or more years working in or extensively supporting a sales-oriented work environment.
  • Minimum of 4 years’ experience of relevant work experience in testing/project management/operations.
  • Two or more years Wireless/Channel experience.
  • Strong interpersonal and project management skills.
  • In-depth knowledge of VzW Sales Systems, business processes, and product/service offerings.
  • Strong proficiency using MS Office/Google Suite (e.g. - Excel, Access, Word, PowerPoint).
  • Some or All knowledge of MyBiz, B360 Platform (Ordering, Account Inquiry, POC Portal, EzTracker, and Quoting), AYS, JIRA, and other various systems utilized by the wireless business sales teams.
  • Bachelor's Degree, MBA or equivalent industry experience.
  • Broad industry knowledge of business operations.
  • Expertise of VZW systems including ACSS, IVR, POS (OMNI) and LiveChat.
  • Demonstrated ability to effectively collaborate with all organizational levels and cross-functional teams.
  • Ability to lead large cross-functional teams with varying levels of participants.
  • Ability to thrive in a dynamic environment and manage multiple projects with strong attention to detail.
  • Ability to multi-task and flex with changing business needs.
  • Ability to conduct meetings, evaluate issues, provide solutions, and drive aggressive timelines.
  • Ability to facilitate training to present/transmit information in a professional, succinct manner.
  • Strong knowledge of product/project planning and analysis concepts, methodologies, tools, standards and procedures.
  • Ability to effectively balance job challenges.
  • Strong verbal and written communication and presentation skills.

Responsibilities

  • Provide input to and shape UAT processes in alignment with industry best practices
  • Provide analysis and metrics for projects and overall release on an ongoing basis
  • Work with pillar leads and project owners to make sure their projects are being tested as thoroughly as possible
  • Identifies the need for and oversees the implementation of effective tools and approaches to increase sales performance and market share
  • Ability to multi-task and prioritize between multiple releases, applications, install activities, and tasks for upcoming releases End-User Support, Troubleshooting, Trouble Ticket Management, Testing, Prioritization, Tracking, and Resolution for MyBiz/B360, EzTracker, and Business Device Trade-In
  • Responsible for the leadership of a work group and/or development of broad programs or projects in support of organizational or national strategies; communicates & translates functional/operational goals into team goals; effectively manages the implementation of policies & procedures
  • Responsible for managing a team that assists in creating and grooming JIRA User Stories
  • Ability to develop: processes, systems training, program development, and tools to help improve productivity and promote the use of existing systems
  • Ability to manage, develop, execute, and report out project plans to support new launches or changes to our business with a proven record for managing multiple simultaneous projects on time and budget
  • Identifying opportunities to automate processes, and communicate upcoming systems enhancements to the sales teams & solicit feedback
  • Ability to prioritize team tasks with the ultimate goal of ensuring that the team is focused on the most impactful items
  • Support the standardization and implementation of wireless systems & tools processes, policies, and procedures consistent with the VBG strategy

FAQs

What is the job title for this position?

The job title is Associate Director - Product Development/Management.

What are the main responsibilities of this role?

The main responsibilities include managing UAT functions, troubleshooting incidents, partnering with senior leadership on strategy, overseeing the EzTracker system, and improving operational effectiveness.

What qualifications are required for this position?

A bachelor's degree or four or more years of work experience, six or more years of relevant work experience, three or more years in business operations or management, and four years of experience in testing/project management/operations are required.

Is experience in a sales-oriented work environment mandatory?

Yes, a minimum of three years of experience working in or supporting a sales-oriented work environment is required.

Are there preferred qualifications for candidates applying for this role?

Yes, preferred qualifications include a bachelor's degree, an MBA, broad industry knowledge of business operations, and expertise in VZW systems among others.

What skills are important for candidates applying for this position?

Important skills include strong interpersonal and project management skills, in-depth knowledge of VzW Sales Systems, proficiency in MS Office/Google Suite, and the ability to lead cross-functional teams.

What type of work environment does this position offer?

This position offers a hybrid work environment, which includes both work from home and assigned office days set by the manager.

How many hours is this position scheduled to work weekly?

The scheduled weekly hours for this position are 40 hours.

Does Verizon prioritize diversity and inclusion?

Yes, Verizon is committed to creating a collaborative, inclusive environment that fosters diversity and allows everyone to feel valued and connected.

What is the focus of this role regarding customer experience?

The focus is on providing superior customer experience and delivering quality projects to support the front-line staff selling wireless business products and services.

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Verizon

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