FAQs
What is the primary focus of the Associate Commercial Loan Servicing Representative role?
The primary focus is to support servicing commercial real estate, construction loans, and problem loans, along with performing routine administrative and customer support tasks.
What are the required qualifications for this position?
The required qualification is 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, or education.
Will I need to interact with customers in this role?
Yes, you will interact with internal and external customers to respond to concerns and determine the appropriate course of action.
Is experience in commercial loan servicing necessary to apply?
Yes, at least 6 months of experience in Commercial Loan Servicing is required or equivalent experience.
What types of loans will I be servicing in this role?
You will be servicing commercial real estate loans, construction loans, and problem loans.
What kind of tasks will I be performing on a routine basis?
You will be performing tasks such as entering data, processing payments, monitoring exception reports, auditing the system of record, and processing cash management transactions.
How are escalated client concerns handled?
Non-routine client concerns should be escalated to experienced individuals for resolution.
Is diversity and inclusion valued at Wells Fargo?
Yes, Wells Fargo values diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates.
What is the emphasis on risk management in this role?
There is a significant emphasis on proactively monitoring, governance, risk identification and escalation, and making sound risk decisions in alignment with the business unit's risk appetite.
Are accommodations available for applicants with disabilities?
Yes, accommodations for applicants with disabilities are available upon request throughout the recruitment process.