Logo of Huzzle

Home

Matches

Explore

Manage

Associate Customer Service Representative

image

UL Solutions

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Bangalore

AI generated summary

  • You need a degree, 1-2 years in customer service, strong problem-solving and communication skills, adaptability to change, and a desire to learn. English fluency is essential.
  • You will engage with customers via various channels, troubleshoot issues, provide solutions, maintain records, collaborate with teammates, assist new members, and meet performance targets.

Requirements

  • * Education at degree level with 1-2 years of related work experience.
  • * Minimum one (1) year of experience in software help desk, customer service, or contact center industry.
  • * Experience interfacing with external (and global) customers.
  • * Exceptional customer focus, relationship-building skills and a “do whatever it takes” attitude.
  • * Experience working to effectively solve problems.
  • * Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
  • * Strong communication skills, both written and verbal.
  • * Strong curiosity and desire to learn.
  • * English fluency is essential.
  • * Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement; high degree of adaptability to change.

Responsibilities

  • Help Desk and Troubleshooting: Engage with customers through multiple channels, such as email, phone, chat, and SMS to manage customer relationships and to ensure execution of customer requests.
  • Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
  • Identify and clarify issues while working collaboratively with customers to achieve prompt resolution.
  • Provide accurate, valid, and complete information using the right processes and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow-up to ensure resolution.
  • Keep records of customer interactions and documents.
  • Collaboration: Collaborate with other team members to provide insight and guidance.
  • Assist new team members.
  • Participate in brainstorming sessions and contribute with creative ideas.
  • Other responsibilities: Provide training to customers on existing functionality.
  • Perform additional duties as needed.
  • Meet personal and team performance targets.

FAQs

What is the primary responsibility of the Associate Customer Service Representative?

The primary responsibility is to engage with customers through multiple channels to manage customer relationships and ensure the execution of customer requests.

What qualifications are required for this position?

Candidates should have a degree and 1-2 years of related work experience, with at least one year in software help desk, customer service, or contact center industry.

Is fluency in English required for this role?

Yes, English fluency is essential for this position.

What types of customer interactions will I be handling?

You will engage with customers through email, phone, chat, and SMS, providing assistance and troubleshooting support.

Are there opportunities for teamwork in this role?

Yes, collaboration with other team members is encouraged to provide insights and assist new members.

What skills are essential for success in this position?

Essential skills include strong customer focus, problem-solving abilities, communication skills, adaptability to change, and a desire to learn.

Does this role involve handling customer complaints?

Yes, you will be required to handle customer complaints and provide appropriate solutions within specified time limits.

Is previous experience in a global team preferred?

Yes, previous experience working in a global team with a distributed workforce is desirable.

Will I need to conduct training for customers?

Yes, providing training to customers on existing functionality is one of the responsibilities.

What industries would be beneficial to have knowledge in for this position?

Industry knowledge in Product and Chemical Compliance, Health, Learning, Life Sciences, Sustainability, and/or Renewables is a plus.

image

UL Solutions

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.  We believe in the possibility and promise of innovation, and we have spent more than a century enabling it to be safely adopted. From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world.​ Our science is your advantage.