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Associate Director, E-Commerce

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Maravai LifeSciences

1mo ago

  • Job
    Full-time
    Expert / Leadership (9+ years)
  • Quick Apply

AI generated summary

  • You need 10+ years in E-Commerce, B2B experience preferred, with skills in Adobe Commerce, Salesforce, analytics, and project management. Strong communication and teamwork are essential.
  • You will develop E-Commerce strategies, enhance user experience, ensure customer satisfaction, integrate sales efforts, analyze performance metrics, and manage online product catalogs.

Requirements

  • Minimum 10 years of experience in E-Commerce with a proven history in strategy and implementation with a minimum of a Bachelor’s Degree in a related field required.
  • Experience in B2B, biotechnology or life sciences industry experience is a plus.
  • Thorough understanding and demonstrated experience of successfully managing E-Commerce platforms, configuration tools, and complex integrations. Experience integrating systems is a plus.
  • Experience with Adobe Commerce/Magento, Salesforce, Tableau, NetSuite, Boomi, and Snowflake is ideal and would allow you to hit the ground running.
  • Analytical reporting expertise: combining sales data with web insights to create data driven decisions.
  • Coding is not required, but basic code language or Python experience is a plus.
  • Demonstrated proficiency in presentation and communication skills, adept at articulating complex concepts and influencing stakeholders across all organizational tiers, without direct authority.
  • Proven experience in collaborative cross-functional work with internal stakeholders, along with strong project management and interpersonal skills.
  • Ability to use PC with Microsoft Office products is required. (Outlook, Excel, Word, etc.)
  • Ability to travel occasionally as required.

Responsibilities

  • Strategy Development & Execution
  • Present and implement E-Commerce strategies to align with overall business goals across all Maravai LifeSciences companies.
  • You will be adept at identifying new E-Commerce trends among current customers and industry-wide to drive global growth.
  • Adoption & Optimization
  • Collaborate with stakeholders across the organization to drive E-Commerce platform adoption, ensuring customer needs are met.
  • Support the development of web tools by partnering with our internal and external teams for optimal customer experience.
  • Work cross-functionally with Web, Marketing, Operations, IT, Product Management, and third-party vendors to maintain and enhance the E-commerce user experience.
  • Customer Experience
  • Ensure a seamless and positive online purchasing experience for customers, including product discovery, purchase completion, customer account onboarding, and management.
  • Implement customer feedback mechanisms to improve the E-Commerce experience and drive revenue continually.
  • Sales and Customer Service Integration
  • Collaborate and strategize with the sales and service teams to integrate E-Commerce activities with broader sales efforts.
  • Partner with internal teams for customer account management, new account creation, and harmonization of account data across platforms.
  • Analytics and Reporting
  • Monitor and analyze E-Commerce channel performance metrics, providing regular reports to business unit senior management, utilizing tools such as Adobe Commerce, Salesforce, Tableau, and Google Analytics.
  • Utilize data insights to guide decision-making and strategic planning.
  • Catalog Management
  • Oversee online product catalog management, in collaboration with Product Management/Marketing, through NetSuite integration, ensuring accurate and up-to-date product information.
  • Ensure accompanying documentation and resources are current and meet customer needs.

FAQs

What is the primary focus of the Associate Director, E-Commerce role at Maravai LifeSciences?

The primary focus of the role is to own and lead the development and execution of the B2B e-commerce channel strategy across Maravai’s branded business units, ensuring alignment with overall business goals and enhancing the digital customer experience.

What qualifications are required for this position?

The position requires a minimum of 10 years of experience in E-Commerce with a proven history in strategy and implementation, as well as a Bachelor's Degree in a related field. Experience in the B2B biotechnology or life sciences industry is a plus.

What skills are preferred for this role?

Preferred skills include a thorough understanding of managing E-Commerce platforms, proficiency in analytical reporting, experience with tools like Adobe Commerce, Salesforce, and Tableau, as well as strong project management, communication, and interpersonal skills.

Is coding experience necessary for the Associate Director, E-Commerce position?

Coding is not required, but basic knowledge of programming language or experience with Python is considered a plus.

What types of metrics will the Associate Director, E-Commerce be responsible for monitoring?

The Associate Director will monitor and analyze E-Commerce channel performance metrics, providing regular reports to senior management, and utilize data insights for decision-making and strategic planning.

Will there be opportunities for professional growth in this role?

Yes, the role offers opportunities for professional growth, including the potential to change lives through innovative science, and being part of the company through RSU grants and stock purchase plans.

What benefits does Maravai LifeSciences offer to its employees?

Maravai LifeSciences offers a comprehensive range of benefits including medical plans, retirement contributions, paid time off, family planning assistance, optional insurance options, and opportunities for equity ownership.

Is prior experience in the biotechnology sector essential for this position?

While direct experience in the biotechnology sector is advantageous, it is not strictly required. However, knowledge of the unique needs of the biotechnology industry will be beneficial.

How often is travel expected for this position?

The position may require occasional travel as necessary for business-related activities.

How does Maravai LifeSciences evaluate E-Commerce strategies and performance?

E-Commerce strategies and performance are evaluated using metrics obtained from analytics tools such as Adobe Commerce, Salesforce, Tableau, and Google Analytics to guide decision-making and strategic adjustments.

Maravai LifeSciences

Extraordinary science. Everyday miracles.

Science & Healthcare
Industry
501-1000
Employees
2014
Founded Year

Mission & Purpose

Maravai brands set the standard in nucleic acid products and services, enzyme development, and biologics safety testing. From producing revolutionary mRNA technologies that drive infectious disease vaccines, cancer vaccines, and other cell and gene therapies to delivering gold-standard bioprocess impurity detection solutions, Maravai is helping life sciences companies overcome their biggest development and manufacturing challenges to streamline and scale from research through clinical trials to commercialization. For over 35 years, Maravai’s brands have served as proven catalysts for innovative, lifesaving technology for humanity. Across our portfolio of brands, we hold numerous patents and offer more than 1,500 innovative products and services, including CleanCap® technology, CleanAmp® hot start PCR, Antibody Affinity Extraction™, EndonucleaseGTP®, PROTEIN A MIX-N-GO™, MockV®, Sterling™, Glen Pak™, Glen Gel-Pak™. Each of our brands are ISO-9001:2015 certified and have earned hundreds of thousands of citations in peer-reviewed scientific publications.