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Associate Director of Resource Management (EMEA Creative Services)

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DEPT®

24d ago

  • Job
    Full-time
    Senior Level
  • Amsterdam

AI generated summary

  • You need 5+ years in resource management, strong digital marketing knowledge, proficiency in management tools, analytical skills, excellent communication, strategic thinking, and a collaborative mindset.
  • You will manage capacity planning, optimize resources, forecast demand, mitigate risks, resolve conflicts, monitor metrics, and ensure compliance across departments to meet project needs.

Requirements

  • - Extensive experience in strategic capacity planning (resource management) and utilisation optimization in the digital marketing industry, with a minimum of 5 years in resource management roles
  • - Strong understanding of digital marketing, technology, and creative services and how projects are delivered and staffed to meet client expectations, on time and on budget
  • - Proficiency in resource management software and tools
  • - Strong analytical and quantitative skills, with proficiency in data analysis and forecasting tools
  • - Excellent communication and interpersonal skills, with the ability to influence and collaborate across various departments
  • - Strategic thinking and problem-solving abilities
  • - Well organised, process-driven and dedicated, with an outgoing personality and can-do attitude
  • - Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
  • - Team-oriented mindset with a focus on collaboration
  • - Ability to work in a fast-paced, dynamic environment

Responsibilities

  • Capacity Planning Strategy: Work closely with operations, client service, project managers, finance, and department heads to forecast hiring needs and ensure adequate capacity to meet revenue, project and sales needs.
  • Resource Optimisation: Identify and evaluate capacity constraints and opportunities within the organisation (bandwidth and burnout), making data-driven recommendations for resource allocations, nearshoring, and utilisation optimisation.
  • Skill Management: Identify skill gaps within the regional teams and work with craft leads as well as P&C to address talent needs through hiring, training, or reassignment.
  • Demand Forecasting: Collaborate with cross-functional teams to develop accurate demand forecasts, encompassing both short-term and long-term client requirements.
  • Risk Mitigation: Proactively identify potential risks and challenges in capacity planning and develop strategies to mitigate them.
  • Cross-Functional Collaboration: Work closely with various departments, including account management, creative teams, operations, and sales, to ensure alignment between capacity planning and client satisfaction.
  • Conflict Resolution: Act as a mediator in resource conflicts, prioritisation challenges, or overlapping project demands, ensuring equitable distribution of resources.
  • Performance Monitoring: Track key resource metrics and provide regular reports to regional and global leadership on resource utilisation, bench capacity, and nearshore and freelance ratios.
  • Compliance and Governance: Ensure compliance with company policies and guidelines related to resource management, including time tracking, resource allocations and reporting.

FAQs

What is the job title for this position?

The job title is Associate Director of Resource Management (EMEA Creative Services).

Where is this position located?

This position can be based in either London or Manchester.

What is the main responsibility of the Associate Director of Resource Management?

The main responsibility is to ensure efficient resource allocation and capacity management for approximately 1,000 billable team members across the EMEA Creative & Media craft.

How many direct reports will the successful candidate have?

The successful candidate will have 4 direct reports.

What experience is required for this role?

A minimum of 5 years of experience in resource management roles within the digital marketing industry is required.

What skills are emphasized for this position?

Strong analytical and quantitative skills, proficiency in resource management software, excellent communication and interpersonal skills, and strategic thinking and problem-solving abilities are emphasized.

What type of team will the Associate Director be managing?

The Associate Director will be managing a team of 8 Resource Managers across EMEA Creative & Media.

What kind of collaboration is expected in this role?

The role requires cross-functional collaboration with operations, client service, project managers, finance, and department heads to ensure alignment in capacity planning and client satisfaction.

Are there opportunities for training and development?

Yes, the company supports the development of skills further with training, development, and certifications.

What benefits are offered in this position?

Benefits include an excellent salary, hybrid working options, pension, private healthcare, mental health support, 25 days paid holiday, and more.

What initiatives does the company have regarding diversity and inclusion?

DEPT® is committed to creating an inclusive workplace and actively seeks to recruit and retain individuals from diverse backgrounds with various skills and perspectives.

Is the company involved in social responsibility initiatives?

Yes, the company participates in a global annual DEPT® Cares Month where employees donate their skills to support local charities.

DEPT®

Pioneering tech and marketing to help brands stay ahead.

Technology
Industry
1001-5000
Employees

Mission & Purpose

We are a pioneering technology and marketing services company that creates end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Our team of 4,000+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. We are committed to making a positive impact on the planet and since 2021 have been Climate Neutral and B Corporation certified. We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech & marketing. We facilitate our pioneering spirit by investing in innovation, by leveraging our proprietary tech, data and knowledge platforms for all our clients worldwide. Our culture is ’big enough to cope and small enough to care. Simply put we can work for any brand in the world, but with the speed, agility, flexibility and personal relationships of a boutique agency.

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