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Associate Director, Technical Product Management

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Wolters Kluwer

Sep 19

  • Job
    Full-time
    Senior Level
  • Business, Operations & Strategy
    Product
  • Sherbrooke
  • Quick Apply

AI generated summary

  • You need a bachelor’s degree, 8+ years in B2B software product management, strong financial acumen, and effective communication skills. Bilingualism and tax/accounting experience are preferred.
  • You will drive customer outcomes, define strategic vision, manage roadmap, support product innovation, gather market insights, ensure cross-functional alignment, and mentor a diverse team.

Requirements

  • - Bachelor’s degree from an accredited university, or equivalent experience
  • - Graduate degree in a business-related field preferred, especially MBA
  • - Minimum 8 years in product management for software products, preferably in the tax / accounting industry
  • - Experience leading product management of a complex product portfolio in B2B enterprise software products
  • - Preferred experience with working with accounting / tax professionals
  • - Commercial orientation and proven track record
  • - Business and financial acumen
  • - Effective communication – verbal and written; Bilingual (French / English) is an asset
  • - Influencing and collaboration
  • - Planning, prioritization, and solution orientation
  • - Analyzing and synthesizing information
  • - Track record of launching innovative solution through deep customer empathy
  • - Commitment to continuous improvement and challenging status quo
  • - Ability to effectively pivot between strategic and tactical activities
  • - Deliver results in times of opportunities and adversities
  • - Nimble, quick to respond and adjust
  • - Focus on customer satisfaction and continuous improvement
  • - Disciplined leader who holds themselves and others accountable
  • - Ability to interact, communicate with and influence c-level executives
  • - Up to 25% travel requirements

Responsibilities

  • - Leads the delivery of all customer and shareholder outcomes, near-term and long-term, for tax solution set, including revenues, sales, retention and net promoter score.
  • - Leads the definition and delivery of a strategically aligned, compelling customer experience. Works cross-functionally to ensure alignment and delivery of requirements.
  • - Leads the development and alignment to a multi-year roadmap for the entire solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio.
  • - Leads the development of business cases to help prioritize investments in product-related initiatives.
  • - Leads the identification and delivery of new product innovation concepts to maintain a healthy solution pipeline.
  • - Leads build/buy/partner assessments and make recommendations.
  • - Spends time in field with customers and prospects to understand current and future needs.
  • - Gathers and communicates market, competitor and customer insights, including via direct observation.
  • - Leads competitive responses, when appropriate.
  • - Lead strategic business relationships with strategic business partners.
  • - Establishes themselves as the company’s spokesperson for the CCH iFirm product set to the customers, influencers, associations, industry groups, and the market overall.
  • - Ensures alignment of all functions in the business on key product/portfolio priorities.
  • - Ensures alignment across the organization to ensure product, operational, customer and sales readiness prior to any release or change.
  • - Ensures outputs of cross-functional teams meet the product/portfolio needs, including development, marketing, sales, implementation, training, support, etc.
  • - Deeply understands, challenges, and is prepared to defend the tracked and reported performance for tax solution set.
  • - Mentor, coaches and develops a diverse team of Technology Product Manager and fosters an inclusive work environment.
  • - Leads management of budget in collaboration with Finance and solve issues to deliver revenue commitments.

FAQs

What is the primary responsibility of the Associate Director, Technical Product Management?

The primary responsibility is to set and execute the overall strategic plan from innovation to product, ensuring the delivery of business and customer outcomes for the Canadian CCH iFirm and legacy on-premise products.

What qualifications are required for this position?

A Bachelor’s degree from an accredited university is required, with a graduate degree in a business-related field preferred. A minimum of 8 years in product management for software products, preferably in the tax/accounting industry, is also necessary.

What specific experience is preferred for candidates?

Candidates with experience in leading product management of complex product portfolios in B2B enterprise software products and those who have worked with accounting/tax professionals are preferred.

What are the essential skills needed for this role?

Essential skills include effective communication, business and financial acumen, the ability to analyze and synthesize information, strong influencing and collaboration skills, and a commitment to continuous improvement.

How many team members will the Associate Director be responsible for managing?

The Associate Director will manage a team of at least three WK employees.

What is the travel requirement for this position?

There is a travel requirement of up to 25%.

Will the Associate Director need to engage with customers?

Yes, the Associate Director will spend time in the field with customers and prospects to understand current and future needs, gathering insights for product development.

Is bilingualism an asset for this position?

Yes, being bilingual (French/English) is considered an asset.

What is the expected focus of the Associate Director in terms of product outcomes?

The focus will be on delivering all customer and shareholder outcomes, including revenues, sales, retention, and net promoter score, for the tax solution set.

What approach should the Associate Director take towards innovation?

The Associate Director should lead the identification and delivery of new product innovation concepts to maintain a healthy solution pipeline, including conducting build/buy/partner assessments and making recommendations.

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Wolters Kluwer

When you have to be right

Technology
Industry
10,001+
Employees

Mission & Purpose

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.